Complaint Review: Info Retrieval

I sought a data retrieval online and came across InfoRetrieval with guranteed free diagnostic and free shipping + return shipping - no risk.  Soon I was contacted by Rep Ronald Durup who attempted to upsell me on "faster" service for $99 so I could get results in 3 days instead of 2 weeks.  I immediately stated I was going 100% no risk and was not in a hurry for my drive back.  He then guranteed I would not be out of pocket for return shipping if I didn't agree with their price and sent me a free shipping label.  WELL - I sent it to him and in 3 days he stated that they had already received and located the problem.  Really - good thing I didn't pay you $99 for faster service.  Then he proceeded to tell me I woud need to send $1,200 for "clean room" service with no guarantee of my data being recovered.  So I said, "return my hard drive".  He sent a link for immediate FedEx shipping which was confirmed as being shipped.  Hmmm Now from May 9th to today May 23rd - no hard drive.  I get a call from a new rep, that says Ronald is no longer with the company and he will drop the fee to $725.  "Excuse me - where is my hard drive... still with you apparently".  Now, Michael wants $25 to return my drive.  So, I call customer service, Elena, who asks me to send he a screenshot that shows my drive was to be sent no charge mentioned - I did, and she said they will send it right away.  Excellent BUT - I tell her to hit reply and put her words in writing.  She replies, "I'll do it in five minutes".  I say, "Why can't you do it now?".  Her reply, "Let's not go there"  - click.  No more service.  I have no idea if my drive will be returned but out of principal, I'm not sending them a dime.  I will sue them first.