InkjetSuperstore.com Joel NO guarantee on cartridge yield, no replacement Internet
I purchased a toner cartridge in June of 2012 and installed it in my SAmsung ML 2525 and got only two reams of paper's worth of prints, only on text and no photos. This cartridge was supposed to yield several thousand prints and I got only 1000. I contacted Joel at customer service and he explained they don't guarantee their cartridges for any specific yield. That means you purchase a cartridge and if it only prints 100 pages, that is all you get, period.
What a total rip off!
A typical California based company getting all their items straight from China and passing them off as serviceable items. They sound like they operate out of the back of some empty warehouse with ten cubicles and nobody speaks English.
1 Updates & Rebuttals
Dan
LOS ANGELES,California,
United States of America
Adding extra information - InkjetSuperstore
#2UPDATE Employee
Fri, September 14, 2012
Dear Stephen,
I am disappointed to see your post did not include key information of your situation. Our dedicated Customer Service Representative Joel assisted you through our live chat (earlier today, prior your post on this website) and due to the unusual situation you experienced with your cartridge he processed a replacement for you (replacement #2159074).
This is part of the conversation where he confirmed a replacement would be sent:
Stephen: should I expect the replacement next week?
Joel: Yes, the replacement will be arriving in about 2-5 business days...
InkjetSuperstore does stand behind its products. Often actions say more than words. To send a replacement reaffirms our main goal: Our customers' satisfaction.
Please let me know if there is something else I can help you with, I will gladly do it. And accept my apologies for any inconvenience this unusual and unexpected situation might have caused you.
Please consider withdrawning your complaint.