Inmar Frontera Wine, Excelsior Wine & Spirits Liars. Frauds. They cheated me out of my full refund and then make it impossible to contact them!! Winston Salem North Carolina
I purchased 12 bottles of wine and sent in all the receipts and followed the rebate rules to the letter. I was supposed to receive $24.00 refund and only received a $2.00 check. What a ripoff. I've tried to contact Inmar or Fontera / Excelsior Wine & Spirits, but have not located a phone number that lets you actually speak with a live person. The company has made it difficult for anyone in the public to reach them by not providing good contact information and by the complaints mounting on this rip off website, they are running a scam. Buyers beware!
2 Updates & Rebuttals
Inmar
Winston Salem,North Carolina,
Updated Response
#3UPDATE Employee
Mon, February 17, 2014
Dear Consumer,
Thank you for providing your contact information. After further research, per the terms and conditions this offer only allowed one receipt. Per the copies received multiple receipts were sent to the processing plant, resulting in only the $2.00 payment. We did receive the approval to issue the additional $22.00 payment. Please allow 3-4 weeks for payment delivery. Please feel free to contact our office for further assistance with this rebate. Our phone number is 1-877-819-4280 M-F 8:30 am to 4:30 pm eastern standard time.
Thank you,
Inmar
Winston Salem,North Carolina,
Need additional information for Fontera Submission
#3UPDATE Employee
Mon, February 17, 2014
Dear Consumer,
In order to research this complaint for you, we must have your name and address or the submission number for each of the submissions that were deemed invalid. If you do not want to provide this information in this public forum you can either call our office at 1-877-322-8355 by pressing option 1 then option 1 again to reach a phone agent M-F 8:30 am to 4:30 pm eastern standard time.
If you prefer you can also email this requested information to InmarRebateCenter@inmar.com. Please make sure to include in the subject line Attn: Rip Off Report
Once either option is taken we will be happy to assist you with your rebate submissions.
Thank you,