Complaint Review: Inmar Inc.

On 8/30/17 I mailed a rebate form for a $12 rebate from purchasing 2 bottles of Cruzan rum. I completed the form in it's entirety and mailed it along with the original receipt with my purchases circled, as directed by Inmar..

It is now 11/28/17 and I still have not received my rebate check. I have called them 3 different times trying to resolve this. On 11/3/17 I was told my rebate had been received on 9/5/17 and was approved and that it should be mailed within a few days. On 11/20/17 I spoke to Andrea who confirmed it was approved but not yet mailed. Andrea requested this to be expedited and told me I should receive my $12 rebate within 1-2 weeks. On 11/28/17 I spoke to Carla who told me it still has not been mailed. She told me they should have an "update" on the status by 12/4/17 but no guarantees.

This is incredibly ridiculous. I've seen so many other similar complaints on BBB.org. Why are businesses allowed to continuously operate this way???