Complaint Review: IAS - Innovative After Market Systems

I had an auto accident 12/24/2003, and the primary insurance carrier was Safeco. Insurance paid on 2/21/2004 and IAS was faxed a copy of the checkon 2/12/2001. Innovative After Market Systems claimed they could not read it and wanted a letter from Safeco on their letterhead stating the date and amount paid. So, I faxed that to them on 2/18/2004. All the while I was asking IAS what else they need and they said they had everything.

Safeco paid their part using the police report.
Then IAS claimed they needed the police report--which was exactly the same as the police report other than a picture drawing of accident and position of vehicles.
I faxed them the police report - that cost me $3.00 on 3/2/2004 at 12:49 pm.

I contacted the Ins. Commissioners office - Lewis Perna (813-899-6160). Mr Perna advise me by voice mail today the IAS has asked for an extension to 4/27/2004.
Which every time I have called IAS they tell me the claim went to the underwriters on 3/29/2004 and will take 30 days --maybe more to process.

Lucinda
Jacksonville, Florida
U.S.A.