Innovative Merchant Solutions Intuit Payment Solutions Wrote to me in a recorded pre-sales chat that I could use my merchant account when traveling outside the USA, and then terminated my account as soon as I did so, on my very first transaction, citing m Woodland Hills, California
I had an ongoing 2-year relationship with my current credit card processor/merchant account. Looking at Intuitive's great rates, I was considering wanted to switch my merchant account to Intuit Payment Solutions. In an online chat, I asked whether I could switch my merchant account and start using it though I was outside the USA at that time. The sales rep wrote to me that this was not a problem. (Boy, am I glad I preserved that chat transcript!)
So all went well and my account was approved and set up in a day.
On my very first transaction - which was a test debit of $1 on my own credit card, my account was, quite incredibly put on hold. When I called I was told that they cannot allow me to access my merchant account from outside the USA. I pointed out that this was in direct contradiction of what their sales agent had written in the pre-sales chat. Bad luck. The next day they send me a termination notice citing "Foreign IP/ Security Risk." I am left in the lurch - my business, my reputation are at stake. Does this company care? Obviously not. Do they realize this is fraud at its obvious best? Certainly not.