Complaint Review: Innovative Tax Relief

I contacted Innovative Tax Relief in January of 2006 for tax help and spoke with Craig Dual who stated after I explained my situation that Innovative Tax Relief could reduce my outstanding balance of $13,000 with the IRS to $3,000 if I obtained their services.

I then asked Craig how much would this cost me he stated that the fee was $3,200. I let Craig know that I didn't have that kind of money so he told me about the three month installment plan, pay $1,000 for the first two consecutive months and $1,200 the third and final month.

After I retain their services Craig set me up with Gwyn Nguyen who I talked to maybe twice (that's when she decided to accept my calls) to inquire about the status of my case and she couldn't tell me anything but it takes time. After not being able to speak with Gwyn enough about my case I then started contacting Craig who never answered or returned my calls which made me suspicious. So two months and $2,000 later I haven't heard enough from anyone at ITR about my IRS balance and the third month was approaching fast. I am not proud to say this but I withdrew all the money out of my bank account so that ITR wouldn't take it and low and behold my cell phone and house phone was ringing of the hook to let me know that I still owe $1,200. As you know this was the perfect time to get my question answered what have you done for me lately?

Finally I got a chance to talk with Craig Dual who apologized for Gwyn not keeping me in the loop and to keep my business because I asked for my money back he then promised to take took over my case and keep me in formed. Craig explained again that ITR would be able to reduce my IRS balance to $3,000 but he would have to have the remaining balance of $1,200 before my account was delinquent and they wouldn't be able to do anything for me so I paid.

Once again months passed by and no information from Craig who was supposed to take care of my case personally so I started calling ITR again. This time I asked to speak with the manager who at this time is Sean Madden. I let Sean know the problems I was having issues with Gwyn and Craig then he said he would address the problem with Gwyn and that Craig Dual was fired (this was the reason Craig never returned my calls). Sean then stated that he would take care of things so more months went by which I can say the financial and mental stress from all of this not to mention the letters form the IRS who threaten to reposes my belongings.

As of now I have paid the IRS well over the $3,000 dollars that ITR said I would have to pay if I retained their services and still make the same monthly payments of $220 that I was paying before I hired ITR. First payment of $1,000 was paid on 2/8/06, Second payment of $1,000 was paid on 3/6/06 and the Third payment of 1,200 was paid on 5/3/06.

If there is anyone out there willing to help me, please help I have submitted all the correct information/paperwork and it's all ligit. Innovative Tax Relief will not anwser or return my calls.

Lawrence
Mt. Juliet, Tennessee
U.S.A.