Inphonic Intelenet Wireless scam bait-and-switch contract Reston, Virginia Internet
Inphonic sent me a contract with my phone which I "agreed to by opening the box" (never signed and returned). This contract included terms different from the ones presented online - in particular, changing my new phone's number was forbidden under the new terms but not the old. Because of the change in terms, I was denied the rebates, and was charged a bogus $250 "termination fee" (although I never terminated my phone service).
I changed the phone number the day I got the phone, but Inphonic waited until after the 60-day termination window to inform me of the termination penalties. Perhaps they make more profits in "penalty" fees than in actual goods and services.
I would urge anyone shopping for a phone to AVOID considering Inphonic. Their bait-and-switch contract tactics are a nasty scam.
Stephen
San Diego, California
U.S.A.
1 Updates & Rebuttals
Inphonichelp
Reston,Virginia,
U.S.A.
Inphonic Help
#2UPDATE Employee
Mon, June 20, 2005
Dear Valued Customer,
Our goal is 100% customer satisfaction and therefore we are sorry to hear of your concerns regarding our rebates.
It is our policy to promptly process and send checks to every customer that fulfills the rebate requirements. We activate over 90,000 new wireless subscribers every month, and have proudly paid out millions of dollars in rebates to our customers. Please send an e-mail including your original order number to customerinquiry@inphonic.com, and I will personally investigate your situation.