Complaint Review: InPhonic - Liberty Wireless

I applied for a cellular phone through InPhonic, which also operates as Liberty Wireless. This was on 3/30/04. They promised shipping within 48 hours of receiving the order. I have emailed them several times with absolutely no response. I did receive a message on my home phone number indicating that they had received my order and that it would be shipping within 48 hours.

To this date I have not received anything. When I check on their website for the status of the order, it still says they are processing it. Finally I sent them a final email demanding something in writing since they had all of my personal information now, including credit card number and social security. STILL I have not heard anything. I have sent them in excess of ten emails. But they have never responded to my order.

I have since purchased a cellular phone through another company, but just wanted to warn other consumers to run the other way when they see this company.

Janice
Aliso Viejo, California
U.S.A.