INPHONIC REBATE RIPOFF CENTER FRAUDULENTLY RIPPED ME OFF VIA $300.00 IN REBATES PHOENIX Arizona
3/17/06
I BOUGHT A CELL PHONE ONLINE FROM MYRATEPLAN.COM ON 2/11/05.I HAD IT TURNED ON THROUGH CINGULAR WIRELESS.I WAS TO HAVE RECEIVED $300.00 IN REBATES FOR THIS PHONE THROUGH INPHONIC REBATE CENTER ( THE REBATE COMPANY THAT HANDLES REBATES FOR MYRATEPLAN.COM ).I HAVE GIVEN YOU A TIMELINE OF ALL EVENTS BELOW FROM MY PHONECALLS WITH INPHONIC TRYING TO GET MY REBATES.
8/15/05
I MAILED MY REBATES IN FOR A $150.00 CUSTOMER LOYALTY REBATE AND A $150.00 FOR A CUSTOMER APPRECIATION REBATE.THESE 2 REBATES I WAS TO RECEIVE TOTALLED $300.00 .
11/15/2005
I SUBMITTED 2 REBATES FOR A CELL PHONE I PURCHASED .A CUSTOMER LOYALTY REBATE AND A CUSTOMER APPRECIATION REBATE.BOTH WERE FOR $150.00 EACH.I SUBMITTED BOTH EXACTLY AS I WAS TOLD.EVERYTHING WAS FILLED OUT PERFECTLY.ALL INFORMATION REQUIRED AND NEEDED WAS SUPPLIED.I BOUGHT THIS PHONE BECAUSE OF THE REBATES.$300.00 IN TOTAL REBATES.THE REBATE CENTER I WAS TOLD TO MAIL THEM TO WAS IN WHITE BEAR LAKE,MN.
11/15/2005
I WAS TOLD THAT MY REBATES FROM INPHONIC WERE BEING RESHIPPED TO ANOTHER LOCATION IN SCOTTSDALE,AZ TO BE PROCESSED BECAUSE THEIR PROCESSING CENTER CHANGED
LOCATIONS AND IT WOULD TAKE LONGER TO GET MY MONEY.THEY ALSO SAID THEY WERE HAVING COMPUTER PROBLEMS ALSO.THEY SAID I WOULD HAVE BOTH RBATE CHECKS BY DECEMBER.
12/15/2005
I WAS TOLD THE ( 2 ) $150.00 CHECKS HAD BEEN MAILED OUT AND I SHOULD HAVE THEM WITHIN 2 WEEKS.
1/1/06
I CALLED AND TOLD THEM I STILL HAD NOT RECEIVED THEM.THEY SAID IT TAKES TIME FOR THE MAIL AND I HAD TO CALL THEM BACK IN 2 MORE WEEKS IF I HAD NOT RECEIVED THEM.
2/1/06
I CALLED THEM BACK AND SAID I STILL HAD NOT RECEIVED THEM AND WANTED TO KNOW WHY.THEY SAID THEY MUST HAVE BEEN LOST IN THE MAIL.2 SEPARATE REBATES IN DIFFERENT
LETTERS LOST.THEY SAID THEY WOULD RECEND ME OUT 2 NEW CHECKS.
2/15/06
I CALLED THEM BACK AND SAID I STILL HAD NOT RECEIVED THE CHECKS.THEY SAID WHEN THEY CANCELLED THE OLD CHECKS THAT THEY HAD TO REPROCESS BOTH MY REBATES AGAIN AND THAT IT WOULD TAKE SOME TIME TO GET MY REBATES.
3/1/06
I CALLED BACK AND THEY SAID THE REBATES WERE STILL IN PROCESSING.
3/17/06
I CALLED BACK AND THEY SAID THE REBATES STILL WER BEING PROCESSED AND STILL WERE NOT READY TO BE SHIPPED.I TOLD THEM THIS WAS REDICULOUS.I HAD WAIT 6 MONTHS AFTER I
BOUGHT MY PHONE IN JANUARY 2005 JUST TO MAIL MY REABATES IN.WHEN I MAILED THEM IN TO THEM IN AUGUST 2005 THEY WERE SUPPOSED TO HAVE MAILED MY REBATE CHECKS OUT TO ME
WITHIN 10 TO 12 WEEKS.THAT MEANS I SHOULD HAVE HAD MY REBATE CHECKS IN NOVEMBER OF LAST YEAR.ALL I GET IS THE RUNAROUND EVERYTIME I CALL THEM.I DON'T BELIEVE ANYTHING
THEY SAY ANYMORE.I FEEL THEY COMMITED FRAUD TO ME AND WILL NOT STAND FOR IT.I TOOK CARE OF MY PART OF THE DEAL AND NOW THEY ARE TRYING TO GET OUT OF DOING THEIR PART.I
TOLD THEM ON 2/15/06 IF I DID NOT GET MY $300.00 IN REBATES I PROMISED I WILL TAKE ANY AND EVERY LEGAL ACTION THAT I CAN TO RESOLVE THIS.I WILL NOT LET A COMPANY STEAL FROM ME.I ASKED THEM FOR THEIR NAME BUT THEY WOULDN'T GIVE IT TO ME.THE ONLY THING THEY WOULD
GIVE ME WAS A ADDRESS:
INPHONIC REBATE CENTER
P.O. BOX 52900
PHOENIX,AZ 85072
I ASKED FOR A DIRECT PHONE NUMBER TO A PERSON IN CHARGE OR A STREET ADDRESS FOR THEIR BUSINESS AND ALL THEY WOULD GIVE ME WAS THE ABOVE ADDRESS AND SAID IF I WANTED A PHONE NUMBER TO USE THE SAME ONE I CALLED THEM ON WHICH IS 1-866-800-4303 WHICH IS A COMPUTERIZED REBATE CENTER NUMBER TO CHECK ON REBATES ONLY.I ASKED THESE QUESTIONS:
THE LAST 3 TIMES I TALKED TO THEM AND WAS TOLD THE SAME THING.
Todd
denver, North Carolina
U.S.A.
6 Updates & Rebuttals
Todd
denver,North Carolina,
U.S.A.
INPHONIC REBUTTAL A JOKE
#7Author of original report
Mon, March 27, 2006
OBVIOUSLY JENNIFER MUST THINK EVERYONE IS A FOOL. SHE SAID USPS DELIVERED THE REBATE CHECKS 3 WEEKS AFTER THEY CANCELLED THEM. THIS IS A TOTAL LIE.TO THIS DAY THE CANCELLED CHECKS HAVE YET TO HAVE BEEN DELIVERED. ALSO SHE SAID SHE WOULD FEDEX ME NEW ONES OVER A WEEK AGO. THIS HAS YET TO HAVE HAPPENED. IT SEEMS THIS IS JUST ANOTHER DELAY TACTIC TO PROLONG GETTING MY REBATE CHECKS IF I EVER GET THEM AT ALL.
Doreen
Washington,District of Columbia,
U.S.A.
Stop Payments on Lost Checks
#7UPDATE Employee
Thu, March 23, 2006
Hello Todd,
Unfortunately when we have to put a stop payment on a check, it does take some time to go through the process of cutting a new check. I wish it weren't so, but I've seen this issue with other customers. [It gets especially confusing when the original (so-thought lost) checks we put the stop payment on, finally get delivered by USPS three WEEKS after we voided them. Obviously a postal service error.]
Since your rebates were approved, getting you the checks should not be a problem. I'm sorry this has been such a hassle for you. It's certainly not acceptable by our customer service standards.
Please send me an email with your order number and if your replacement checks have not already been mailed, I will attempt to get a new check cut and sent to you via FedEx.
Thanks for the opportunity to help, and for your continued patience. Send me an email at customerinquiry@inphonic.com and put "Attn: Jennifer" in the subject line. I'll get this cleared up as quickly as I can.
Regards,
Jennifer B.
Office of the President
InPhonic
customerinquiry@inphonic.com
Doreen
Washington,District of Columbia,
U.S.A.
Stop Payments on Lost Checks
#7UPDATE Employee
Thu, March 23, 2006
Hello Todd,
Unfortunately when we have to put a stop payment on a check, it does take some time to go through the process of cutting a new check. I wish it weren't so, but I've seen this issue with other customers. [It gets especially confusing when the original (so-thought lost) checks we put the stop payment on, finally get delivered by USPS three WEEKS after we voided them. Obviously a postal service error.]
Since your rebates were approved, getting you the checks should not be a problem. I'm sorry this has been such a hassle for you. It's certainly not acceptable by our customer service standards.
Please send me an email with your order number and if your replacement checks have not already been mailed, I will attempt to get a new check cut and sent to you via FedEx.
Thanks for the opportunity to help, and for your continued patience. Send me an email at customerinquiry@inphonic.com and put "Attn: Jennifer" in the subject line. I'll get this cleared up as quickly as I can.
Regards,
Jennifer B.
Office of the President
InPhonic
customerinquiry@inphonic.com
Doreen
Washington,District of Columbia,
U.S.A.
Stop Payments on Lost Checks
#7UPDATE Employee
Thu, March 23, 2006
Hello Todd,
Unfortunately when we have to put a stop payment on a check, it does take some time to go through the process of cutting a new check. I wish it weren't so, but I've seen this issue with other customers. [It gets especially confusing when the original (so-thought lost) checks we put the stop payment on, finally get delivered by USPS three WEEKS after we voided them. Obviously a postal service error.]
Since your rebates were approved, getting you the checks should not be a problem. I'm sorry this has been such a hassle for you. It's certainly not acceptable by our customer service standards.
Please send me an email with your order number and if your replacement checks have not already been mailed, I will attempt to get a new check cut and sent to you via FedEx.
Thanks for the opportunity to help, and for your continued patience. Send me an email at customerinquiry@inphonic.com and put "Attn: Jennifer" in the subject line. I'll get this cleared up as quickly as I can.
Regards,
Jennifer B.
Office of the President
InPhonic
customerinquiry@inphonic.com
Doreen
Washington,District of Columbia,
U.S.A.
Stop Payments on Lost Checks
#7UPDATE Employee
Thu, March 23, 2006
Hello Todd,
Unfortunately when we have to put a stop payment on a check, it does take some time to go through the process of cutting a new check. I wish it weren't so, but I've seen this issue with other customers. [It gets especially confusing when the original (so-thought lost) checks we put the stop payment on, finally get delivered by USPS three WEEKS after we voided them. Obviously a postal service error.]
Since your rebates were approved, getting you the checks should not be a problem. I'm sorry this has been such a hassle for you. It's certainly not acceptable by our customer service standards.
Please send me an email with your order number and if your replacement checks have not already been mailed, I will attempt to get a new check cut and sent to you via FedEx.
Thanks for the opportunity to help, and for your continued patience. Send me an email at customerinquiry@inphonic.com and put "Attn: Jennifer" in the subject line. I'll get this cleared up as quickly as I can.
Regards,
Jennifer B.
Office of the President
InPhonic
customerinquiry@inphonic.com
Todd
denver,North Carolina,
U.S.A.
MORE IMPORTANT INFORMATION
#7Author of original report
Fri, March 17, 2006
I JUST DID MORE RESEARCH AND IT APPEARS THE COMPANY BOUGHT A CELL PHONE COMPANY IN NY WHICH HAD ITS MEMBERSHIP REVOCKED BY THE BETTER BUSINESS BUREAU DUE TO ITS NUMEROUS COMPLAINTS.I ALSO FOUND OUT THEY DON'T LIST ANY ADDRESSES IN MN OR AZ WITH THE BETTER BUSINESS BUREAU EVEN THOUGH THEY HAVE P.O. BOXES IN BOTH STATES WHERE MOST OF THEIR REBATES ARE SENT TO.THESE FAILURE TO PAY REBATES ARE WHAT MOST OF THE COMPLAINTS ARE ABOUT ALSO.I GUESS THAT IS TO KEEP BBB COMPLAINTS FROM THEIR HOME OFFICE IN DC WHICH I FOUND OUT HAS ALREADY HAD THOUSANDS OF COMPLAINTS AGAINST IT ALREADY.IF THE BETTER BUSINESS BUREAU WAS TO CONNECT THE TWO IT WOULD PROBABLY FIND IT HAS COMPLAINTS IN THE 5 DIGITS RANGE.WE REALLY NEED TO ORGANIZE A CLASS ACTION LAWSUIT ON THIS COMPANY.THOUSANDS OF PEOPLE LIKE ME ARE BEING RIPPED OFF BY THIS COMPANY AND NO ONE IS DOING ANYTHING TO INPHONIC ABOUT IT.I THOUGHT THIS WAS THE UNITED STATES OF AMERICA.