Inphonic - T-Mobile Said after 2-years of service that faves were not listed on 2 extra lines. Charged $875 wrongfully. This was done when the lines were opened. DuPont, Washington
Well, add me to the list of folks ripped off by t-mobile. I added 2 accounts to my main line nearly 2 years ago only to find that they have no record of these accounts ever having 5 faves and have recently received a bill for over 800$. No record, even after the line was activated with the faves at the time the service began, nobody put that in a computer ever? Right, I saw the rep do it. They claimed it was because our phones are older, does that make our account info disappear? They said we did not check it online every month to make sure our faves were in place, since when does a person have to double check that a company hasn't decided to change everything about your account, as it suits the company. Lousy customer service admitted they should have had the info and reduce the bill to 400$, like that fixes their rip-off. Check you bills everytime and the online info every month because apparently they are too moronic to maintain their databases, except where it suits them financially.