Inphonic Unbelievable!!! Washington District of Columbia
I feel like I've been raped after reading all the complaints about this company. I had been telling my friends this story about how I haven't received my rebate check for my cell phone, and I could have simply sent them a link to any of the complaints on this site which tell the exact same story.
I bought a Motorola RAZR from Wirefly on October 18, 2005. I made a note to myself in my planner for 180 days from the purchase date to remind myself to file for the rebate. It was interesting that when I looked through the packet of information that came with my phone, no rebate form was included. I should have known something was up. The link on the Wirefly/Inphonic website for the rebate form didn't work, but I was finally able to get someone at the company to email me the form.
I completed all the paperwork and included everything that was asked for in the rebate directions and mailed it to them on April 18, 2006. About 10 days later I received an email telling me they received my information and my rebate was being processed. I continued to check the link that came with the email for the status of my rebate. It always said it was being processed. I emailed them 4 times and didn't get any response. I now go to the link that was provided in the email and it no longer works. I go to the Wirefly/Inphonic Website and enter my name and address and the Claim ID for the Rebate has changed to a different number.
These people are scumbags. I followed all their stupid little rules, to get this rebate, and they still didn't pay. I suggest to everyone to rent the movie, the Rainmaker, which is based on a book by John Grisham. Be glad Inphonic isn't your health care provider and you need medical care. You would die before you get it.
Michael
Roswell, Georgia
U.S.A.
6 Updates & Rebuttals
Jana
Fort Lauderdale,Florida,
U.S.A.
JON: Time for REALITY CHECK!
#7Consumer Comment
Mon, July 24, 2006
Hi there, Jon,
Am I finally getting on your nerves? If so, FANTABULOUS -- because I'm not going to let up with my suggestions and comments until we all receive our rebates!
Furthermore, I did not discourage anyone from calling your new "hotline." But now that you mention it, your hotline is just barely above the freezing temperature. What is hot about a hotline that is almost always busy, as you yourself acknowledged by making it a point in telling us to "please try again"? If, on the other hand, we ARE able to get through, your hotline consists of a bunch of recorded messages. Back to square one.
People who are complaining are not people who just made a purchase and sent in their rebate forms a couple of weeks ago and wish to check the status. Most of us have been waiting up to a year or longer, or have been flatly and repeatedly denied our rebates with your company's usual bs excuses.
Jon -- we are tired of it, and we are tired of you. In the event you haven't noticed, WE ARE ROYALLY TICKED OFF! As Kandis said, "We want our rebates -- not more phone numbers, excuses, promises, and stalling.
The only people who seem to acknowledge FINALLY getting their rebates are the ones who relentlessly complained to NUMEROUS governmental agencies. Trying to resolve this with your company is quite obviously a total waste of time.
Why don't you just stop insulting our intelligence with your lame effort to pacify us, and start issuing those rebate checks.
Kandis
Silver Creek,Georgia,
U.S.A.
We want our rebates - not more phone numbers!
#7Consumer Comment
Mon, July 24, 2006
Jon - You can give us all the phone numbers you so desire but it won't make any of us any happier. What we WANT is our rebates in a timely manner as promised to us at the time of purchase. And, don't thank any of us for our patience because we no longer have any. I hope you go down like Enron.
Jon
Washington,District of Columbia,
U.S.A.
New Rebate Support Phone Number
#7UPDATE Employee
Mon, July 24, 2006
Jana,
In our continuing effort to build our customer support, InPhonic instituted a brand new rebate submission hotline last week, at 866-607-9877. I encourage anyone who has questions or concerns to call that number, as we've transitioned to an entirely new system that I think people will find very helpful.
Why discourage people from calling, Jana? Folks, if the number is busy, please try again... we're doing everything we can to improve the customer experience. This new hotline is a big step in that direction, and the results will speak for themselves.
I think you'll find that we've been working hard to spread the word.
Again, the brand new InPhonic rebate hotline is 866-607-9877. Give us a call.
Thanks,
Jon Delahay
InPhonic
Jana
Fort Lauderdale,Florida,
U.S.A.
HERE WE GO AGAIN WITH INPHONIC'S JON DELAHAY
#7Consumer Comment
Sun, July 23, 2006
Jon, Jon, Jon
What happened? You're no longer from "the office of the president"? Have you gotten so bored in rummaging through the internet for complaints against your company that complete nonchalance has preempted whatever it is you do over there?
Actually, my guess is that someone has programmed your computer to look for anyone named "Michael" (so you won't have to bother changing the person's name in the salutation) and send them the IDENTICAL horse-crap. Here are your rebuttals to (1) MICHAEL from Roswell, GA; and (2) MICHAEL from Knoxville, TN:
(#1)
Hi, Michael:
Wirefly is transitioning to a new database system and rebate processor to enhance the Wirefly customer experience.
During the data migration, rebates that you submitted may not be visible in our online tracking system. This is temporary and is scheduled be completed by September 2006. In the meantime, we are continuing to process and pay rebate claims during this transition. If you have questions about a specific rebate submission, you may call our dedicated rebate hotline:
(866) 607-9877
Thank you for your patience and understanding during this transition.
Jon - Washington, District of Columbia
U.S.A.
(#2)
Hi, Michael:
Wirefly is transitioning to a new database system and rebate processor to enhance the Wirefly customer experience.
During the data migration, rebates that you submitted may not be visible in our online tracking system. This is temporary and is scheduled be completed by September 2006. In the meantime, we are continuing to process and pay rebate claims during this transition. If you have questions about a specific rebate submission, you may call our dedicated rebate hotline:
(866) 607-9877
Thank you for your patience and understanding during this transition.
Jon - Washington, District of Columbia
U.S.A.
And what is this "kick me while I'm down" thing by [ENHANCING] the Wirefly customer experience? I find it hard to believe that the customer service could GET any worse. Please hold off on the enhancement part.
Jon, don't you get it? Everyone here is complaining about being RIPPED-OFF by your company! We don't need you to pour salt into our wounds by ENHANCING the [lack of] customer service, the run-around, lies, unfulfilled promises, and even MORE "hurry up and wait" (this time by September, 2006) because you guys are AGAIN transitioning to yet ANOTHER database and rebate processor, migrating, and continuing to process the rebates you know perfectly well you have no intention of fulfilling!
Oh, as for the migration of your data, where the heck is it migrating to a black hole where it will be lost forever, as so many people here are complaining about?
This has got to be the one of the most disingenuous pieces of you-know-what that has come from your company. If it weren't so pathetic, it would be comical -- actually IT IS rather comical! Your obtuseness is mind blowing.
Jon, in the future, at least TRY to show a little imagination and originality. You're quite a boor, have contributed no viable assistance with your redundant blurbs, and are simply wasting space on this wonderful site. The only thing with which you are proficient is STALLING.
Your worthless rebuttals are accomplishing nothing except to fuel our fire.
Jon
Washington,District of Columbia,
U.S.A.
Important Notice About Wirefly Rebates
#7UPDATE Employee
Fri, July 21, 2006
Hi, Michael:
Wirefly is transitioning to a new database system and rebate processor to enhance the Wirefly customer experience.
During the data migration, rebates that you submitted may not be visible in our online tracking system. This is temporary and is scheduled be completed by September 2006. In the meantime, we are continuing to process and pay rebate claims during this transition. If you have questions about a specific rebate submission, you may call our dedicated rebate hotline:
(866) 607-9877
Thank you for your patience and understanding during this transition.
Jana
Fort Lauderdale,Florida,
U.S.A.
Important Info Re: Lawsuit(s) Against InPhonic
#7Consumer Suggestion
Fri, July 21, 2006
Michael,
As another "ripped-off" consumer, I've been monitoring this website as well as other ones regarding InPhonic's rebate scam. I don't want to repeat what has already been written here, but I wanted to suggest that you read certain recent rip-off reports along with the rebuttals and/or updates under them.
The most recent is dated 7/20 from "Fords, NJ." That one has details of another phone conversation I had today with DC's Assistant Attorney General, Wendy Weinberg, who is in charge of their lawsuit against InPhonic.
Another recent one is dated 7/19 from "Birmingham, Alabama," and has several rebuttals and a lot of information from several [of us] on what you can do to get on the bandwagon to get your money.
Otherwise, as general information, scan the rip-off reports here and look for ones that mention the Attorney General's lawsuit in the title. Send them your complaint (trust me, they DO WANT everyone who feels they were scammed by InPhonic to send a complaint so they can add it to what is now many THOUSANDS of similar complaints).