Inphonic, Wirefly.com Rebate non-payment, customer service run around Ripoff Washington District of Columbia
It has been over 16 weeks since my rebate was accepted at the rebate processor's site. I have contacted this company over a dozen times via e-mail and phone and they give me the same form-letter response. "Your rebate is still proccessing."
Even when the complaint was escalated to the BBB, the FTC, and now the Attorney General for Florida, I hear nothing from InPhonic except the same form letter response, and I am unable to get a manager's attention at the company.
Continental Promotions Group, the rebate processor, claims that InPhonic has not funded the rebate so they cannot send me my check. They admit that I have filled out my paperwork properly. They only provided this info when the BBB was involved. Even if this claim is false, it is InPhonic's responsibility to give the money back to the consumers that was promised.
I have contacted everyone I possibly could contact at this company in order to get resolution. Even a woman posting on CNet.com message boards claiming to work for InPhonic. Also an email address given by the representative from Continental Promotions Group. I have gotten nowhere.
InPhonic has been kicked out of the BBB. Their stock has increased 57% this year. This profit comes from the thousands of consumers they defraud.
Amanda
Delray Beach, Florida
U.S.A.
2 Updates & Rebuttals
Amanda
Delray Beach,Florida,
U.S.A.
Finally received my check
#3Author of original report
Thu, April 27, 2006
6 months after purchasing my phone and service, and 2 months after the check was promised I received the check.
So my complaint was resolved eventually (although I had to contact 2 BBB's, and 4 state and federal agencies). I'm never doing business with this company again.
Doreen
Washington,District of Columbia,
U.S.A.
update: check was processing, was mailed 4 weeks ago
#3UPDATE Employee
Thu, April 27, 2006
I advised Amanda B. on March 14th that her submission was still processing. Her claim was successfully processed and her check was mailed March 28th.