Inphonic - wirefly ripoff screwing me out of $250.00 Phoenix Arizona
I sent in my two seperate rebate forms on April 26, 2006. One rebate was called a Customer Loyalty Rebate for $150.00 and the other rebate was called Customer Appreciation Rebate for $100.00. I received my Customer App. Rebate back in the mail statiing that I did not fill out the form in full (I forgot my email address on both and only received on form back).
I added my email address and sent the rebate submission back. I then checked the email address daily to see the status of my rebates. Nothing was even updated for quite sometime.
Last week, both rebates told me that my rebates were null and void due to my Carrier telling them that I decreased my plan or that my contract with my provider was DECREASED. This is not accurate information, as I added a line to my plan, which INCREASED my plan and EXTENDED my contract with Cinular. I have email them with my issues on this.
I haven't heard back from Cingular at this time.
Craig
Bernardston, Massachusetts
U.S.A.
2 Updates & Rebuttals
Craig
Bernardston,Massachusetts,
U.S.A.
Response from Wirefly/Inphonics
#3Author of original report
Wed, July 12, 2006
I just want everyone to see that I have actually received an email from Inphonic's on my rebates. It is as written below.
Hello Craig,
I'm not sure about the information you received from Cingular but they are reporting to us your rate plan has changed~ but I have Good News!
Your rebates were reviewed by management and even though your claims were rightfully denied for failing to meet the requirement on your
rebate form we will process them anyway. Please allow 6-8 weeks to reprocess the submissions and get the checks cut. Cheers!
Regards,
Jon Delahay
When I recieve my rebates, I will let everyone know that I did receive.
Jon
Washington,District of Columbia,
U.S.A.
Wirefly reply
#3UPDATE Employee
Thu, June 29, 2006
Hi, Craig:
I'm hoping that we can work together to solve this for you. If Cingular reported your account has been downgraded, then our rebate center has no choice but to deny the rebate according to the terms of the discount. If you can send me an email providing documentation, then I will work with management to resolve this issue despite Cingular's claim and non-payment to us.
Please include your order number in your e-mail.
Thanks, and I hope to hear from you.
Jon Delahay
Inphonic Office of the President
Jdelahay@inphonic.com