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  • Report:  #1491615

Complaint Review: Instacart.com

Instacart.com Claim free delivery, but at check-out there is a "service fee" levied.

  • Reported By:
    Jeff — Mercerville NJ United States
  • Submitted:
    Wed, February 12, 2020
  • Updated:
    Wed, February 12, 2020

This is very straightforward: upon logging in, a banner for the store I was shopping (Acme Markets) said I have free delivery today.  OK, fine.  Picked out a cart totaling the minimum for free delivery, moved to checkout.  Oh, surprise!  Line item for "delivery" says FREE, line item for "service fee" says $2.00. 

Also showed a line item for "tip" which was prefilled to $2.00, changeable if desired (which I would have set to zero - I don't "tip" until after served, when my groceries arrive unbroken/unspoiled/on time.)  I am not interested in the fact that their lawyers may have advised them that a service fee can mean something different than a delivery charge. 

The delivery IS the service, so I call BS on Instacart.  Moral of the story (it's an old one) - if something seems too good to be true, it probably is.  Oh...yes...almost forgot: most of the items listed for the store have their prices increased SIGNIFICANTLY, no doubt to cover the "free" delivery - example Entenmann's Danish Twist, 15 oz., sells in the store all day long for like $6, priced at $8+ on Instacart.

Ripoff.

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