Instant Effect Hydroxatone I ordered the trial and at the end of it sent it back and it was canceled. on 1/02/12 the company took $79.95 out of my bank account without my permission. they refuss to give it back. Jersey city, New Jersey
I ordered Instant Effects after seeing it on t.v. to give it a try. After trying it I called and canceled my account with them. I sent back everything that was sent to me even the 2 free items. The customer service person I spoke to canceled my account. On Jan 2, 2012 Instant Effect took $79.95 out of my checking account without my permission. Now they are trying to say that I didn't send all of the items back to them and I did, I even sent back the free items that they told me that I could keep. The man I tried to talk to on the phone from customer service was rude and couldn't get his story straight on what he was telling me on what i sent back, and yes i told a fib and said that I was recording us,and he got ticked,because i didn't tell him until after he lied to me. This account was canceled over a month ago and it is against the law to take money out of an account after it has been canceled. They are refusing to give me back my money.
Lisa
Farmington , NH
5 Updates & Rebuttals
angela edwards
east longmeadow,Massachusetts,
United States of America
HYDROXATONE CLASS ACTION LAWSUIT!
#6Consumer Comment
Thu, January 19, 2012
I have filed a class action lawsuit against Hydroxatone for scamming customers via the "risk free trial" - customers who ordered Hydroxatone and returned the product within 30 days, but were still charged for the product and/or placed on "auto-ship" and billed further without the customer's consent.
angelaedwards Thank you
annie
Pevely,Missouri,
United States of America
hydroxatone
#6General Comment
Fri, January 06, 2012
I, too, have been ripped off by hydroxatone, trial offer on internet was 1.99, I e-mailed them stating I did not want any further shipments of their products but to my surprise, in 2 months time the company took out a total of 139.90. This last time they took out 69.95 which cleaned out my account so the bank charged an overdraft of 35.00. Am on social security disability so I have very little income. Now I have to apply for another debit card but have some links to it, now I have to go through the inconvenience of contacting those companys. How can that company get by with doing this and what can I do to get a refund.
annie
Pevely,Missouri,
United States of America
hydroxatone
#6General Comment
Fri, January 06, 2012
I, too, have been ripped off by hydroxatone, trial offer on internet was 1.99, I e-mailed them stating I did not want any further shipments of their products but to my surprise, in 2 months time the company took out a total of 139.90. This last time they took out 69.95 which cleaned out my account so the bank charged an overdraft of 35.00. Am on social security disability so I have very little income. Now I have to apply for another debit card but have some links to it, now I have to go through the inconvenience of contacting those companys. How can that company get by with doing this and what can I do to get a refund.
Troller
Haynesville,Virginia,
United States of America
How to recover illicit acct deductions
#6Consumer Comment
Wed, January 04, 2012
I was a victim of this same scam last year. I went to my bank, immediately cancelled my debit card and then filed paperwork with the bank indicating that I had not agreed to any type of deduction by this company. My bank filed a report, i filed a complaint with the better business bureau in Florida and I did receive a refund to my acct. Your bank should be familiar with the federal paperwork that makes them file a fraudulent report for you and gives them guidelines to comply to assist you.
lisa
farmington,New Hampshire,
United States of America
instant effect
#6Author of original report
Mon, January 02, 2012
I received my order on Oct 20, 2011 and I canceled it on Nov 2, 2011 and on Jan 2, 2012 instant effect took $79.95 out of my account.
Lisa
Farmington, NH