Complaint Review: Instantly Vivid

This company is a scam.  Free samples of their cream for shipping only.  Then they charge you within 2 weeks saying you had to call to stop full charge and revolving shipments 2 weeks later.  Who uses face cream in 2 weeks?  They will not refund.  They say “there is no program to refund money only discount up to 75% for future shipments.  Well that tells you the value! 

I said but I haven’t received anything beyond the sample, how dare you charge when no additional product received.  They said, you should have called and we’ve already shipped another set for delivery this week.  I said, I will not open the box and return it, please refund the second $178.86 you just charged me.  Now you owe me $357.72.  

I can find nothing that says I was to call.  

They gave me a cancellation code for future orders but will not refund any money.  After the first person, I spoke to a Supervisor.  Same words, no refund, but Supervisor gave me an email address to voice my concern:   support@instantlyvivid.com. 

I am on fixed income and completely devastated by this scam.  I will not order another sample of anything on the internet.  Ever.  Anyone know how we can stop this company.  This has to be illegal.  I need my money back.