Complaint Review: Instantly Vivid

June 2018 I ordered a trial sample of the repair cream from Instantly Vivid.  They charged my credit card for shipping only (less than $5). 

I was told that by checking the terms and conditon box with the trial order, I also enrolled in their monthly shipment plan.  A month later I received the unexpected shipment.  I phoned and cancelled any future shipments.  I also said I wanted to just return the product as it was unopened.  I was told that I could not do this as it would become hazardous waste.  I was offered multiple discounts even though I said I wanted a full refund for $89.87.  Finally I just accepted the 50% off discount which will be credited back to my credit card.  Reference Order # 502533. 

When asked how the cream worked for me, I said it made my skin break out.  I was then told I needed to see a physician to determine if it was an allergic reaction.  They did not offer to pay the bill for this appointment.  I was not going to go to the dr to do reasearch on their product.  I would just discontinue use.  But they still would not give me any information on a proper return policy.

I understand that I am liable for agreeing to their terms and conditions.  However, I know this is the game these companies play to send out shipments. 

It should be become a requirement for this type of transaction, that very specific information is sent along with the trial product stating that your first monthly shipment will be arriving within 30 days of the original order and $ X amount will be billed to the credit card you have given for your first trial order. 

They did at least give a phone number to call for more information regarding your oder - customer support (855)412-3144.  But this was with the 2nd shipment.  This information was not supplied with the original trial sample. 

At some point, a written form of the enrollment agreement needs to be sent to the customer acknowledging what it entails.