InstaPage Tyson Quick, Instapages San Franciso CA
I started using instapage for a landing page and it worked great until I tried to delete and cancel my services. Upon attempting to do so, it simply sharef that I would loose my page and content. I thought that by clicking ok that meant my account was deleted, to my surprise my account was debited again. During the time I was trying to delete the account I recieved an instant message from Tyson Quick who asked me why I was deleting my account? I explained that I didn't need it anymore and it worked fine and ask me for suggestion which I gave. He said you have to delete the account I said I did and basically that was the end of the converstaon. Well two weeks later they still debited my account, when I emailed them to reverse and refund the charges he acted as if he didn't remember in addition to refusing to refund my money. I had to report it to my bank as and unauthorized charge and block them as a merchant. Unless you plan to use them on an ongoing basis I would not suggest you use them at all.
2 Updates & Rebuttals
Al B.
Houston,Texas,
USA
Really, Tyson?
#3Consumer Comment
Mon, October 05, 2015
"...we believe that we've made this process extremely easy, straightforward, and do not bill customers after an account has been closed...."
"...we have never told a customer that their account is closed and then continued to bill them..."
"...This is not only bad business but illegal...."
Tyson,at least you told the truth about one thing, charging someone's card without their authorization is illegal.
I had to dispute charges to get you to close my account and then after that was done, you waited two months and charged me for a second annual subscriptiion.
If you handed your credit card information over to Instapage, you have no way to remove it from their system. Get your credit card company to issue you a new card at the same time you try to get Instapage to close your account.
Tyson Quick
San Francisco,California,
Instapage Values Our Customers
#3REBUTTAL Individual responds
Mon, January 26, 2015
I wanted to take the time to respond to this report so that I could first and foremost apologize for your frustration closing your account as we believe that we've made this process extremely easy, straightforward, and do not bill customers after an account has been closed.
Instapage has over 150,000 active users, therefore our support team has had growing pains in the past. Nonetheless, we have never told a customer that their account is closed and then continued to bill them. This is not only bad business but illegal. We plan on being in business a long time and this requires maintaining customer satisfaction.
Either way I sincerely apologize for your negative experience and we will work harder in the future to improve communication so that all issues are resolved with the highest level of satisfaction.
Thank you!