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  • Report:  #1430262

Complaint Review: Instasmile

Instasmile Clip on veneer's SCAM Chicago Illinois

  • Reported By:
    Robert — Costa Mesa California United States
  • Submitted:
    Tue, February 20, 2018
  • Updated:
    Tue, February 20, 2018

The company from start to finish is a complete SCAM. You put in your info and apply for financing and get approved right away, it all seems simple correct? Nope not at all.
Received my impression kit, mouth pieces were sized for a small child. 5 days later got my adult sized impression kit and took impressions and sent them off. 5 day later I received an email stating my impressions were not good enough to process. I though they looked like the photos but Im not a lab tech so I paid the additional $35 to have another impression kit sent to me. Took the 2nd impressions and used their app to take photos to verify the impressions are good before sending back. Got the all go ahead and send them back.
5 days later got another email stating the impressions were in fact not good and they I needed to pay another $35 to get another kit sent out.
I was reluctant but 3rd times the charm. Did impressions, sent photo, checked impressions, sent back and received email stating I needed to pay them $35 for a 4th kit.
I was over it at this point so I called customer service to cancel. I explained the situation and truly believe Instasmile charges customers for these kits even though they don't need them and their app support says they are good to go.
Upon attempting to cancel my order I was told there was a $75 cancellation fee, even after I had already paid $70 for an additional kit and made my first months payment to finance them.
This whole process is a way to scam or milk more money out of potential customers, plain and simple. $145 later not clip on veneers and a huge headache.
Do yourself a big favor and run from this company. Instasmile is a total scam and they have 0 customer service!!

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