Complaint Review: Instasmile USA

I read a few reviews and it seemed they were mixed so I was hoping I could be on the top of the reviews and not on the bottom with lots of issues. 

When I ordered this, they put it in INCREDIBLY small/non-existent print that you have 14 days to cancel during a cool off period. So, within the first 14 days I received the kit to do the impressions. I studied the video and read all the info and used a professional timer to do everything exactly the way they instructed. They also tell you do a test of your upper and lower so I did the tests as well. 

So after the tests and then doing the permanent one, my impression did not pass their inspection. So, after finding that out with several days going by, you then have to pay for a second kit. Interesting they have you make sure you use all your first one (so they can charge you for a second one it seems). 

I refused to pay for it as I followed instructions and it didn't work. So after several days of them NOT contacting me back or returning my call, I went to Facebook and complained. After a few days there they sent another kit. Well guess what, I tried working with one of their staff members to get me through it, reviewed all the videos and instructions again and it still wasn't acceptable. So now they won't refund because the 14 day cool off period passed. How about the fact you have my $500 and I can't get a passable impression and won't be getting the product? 

How is it okay you have $500 of my dollars and I have nothing to show for it? 

Please don't use this company