Complaint Review: Institute Of Business Publications IOBP

Mr. McCanney!! I can not believe this!!! Your customers cranky. Nothings going quite the way he expected and hes getting a little hot under the collar. Take control. Assure him you can correct the situation. Assess the problem. Could there be an issue he failed to mention before? Great. Then upsell him. That sounds nutty, but it can work. Keep in mind that his main goal is to fix the problem, thats why he needed you in the first place. Find out if its going to take a higher-end solution to address his problem for good.

Mr. McCanney,

How can you legitimately disregard so many complaints and filings against your company and claim that the individuals making these claims are the ones at fault. Have you seen your Better Business Bureau rating?

Your company contacted me as I was leaving our office and asked if I would like to receive the publication, to which I agreed. At the very end of the conversation I was told I had limited time to cancel or I would be charged. The caller did not allow me an opportunity to turn them down. Very slick and slimy sales tactic. Two months later I received an invoice, although I never received one copy, so I never had the chance to return and cancel. Not one copy.

To your point, you are welcome to listen to all of my phone calls with your "customer service" and listen to them threaten countless times to turn this over to a collection agency...for what? They seem to have only recorded a portion of the first phone call capturing my hesitant agreeing to accepting a trial of your publication, but have conveniently not recorded my four phone calls since trying to cancel. Nor my telling them, "I never received a copy and consider my call a notice of cancellation."

Your publication is just a slick scam.

Your bill was paid, still nothing received. Your email edition is nothing more than a hoax to threaten people into paying for unsubstantial literature.

Scott in Pittsburgh:

If you give us your last name and company name, we will be able to provide more details about your dealings with our company. Based on the small amount of information that you have provided, however, we can state that your description of your interaction with our organization is false and misleading.

Most significant, you never cancelled the account as you allege. You state that you called and left a message. That's doubtful. We have rigorous quality-control procedures for the handling of cancellations. Each cancellation is checked by two people and we keep detailed notes as to the date, time and method of cancellation. We also maintain written cancellations for at least one year.

However, we'll give you the benefit of the doubt. Maybe you did call. Given the way in which you registered this complaint, though, it's probable that you didn't leave enough information for us to properly cancel you account. Perhaps your message was something like, "Hey, this is Scott from Pittsburgh and I want to cancel." If that's how you did it, yes, we probably weren't able to cancel your account. At a minimum, we would need your last name. The account number might help too.

Otherwise, your statement that you cancelled is false. Plus, even if you did cancel (which you didn't), you probably would have continued to receive newsletters and notices. Wouldn't a person with one iota of common sense wonder why materials were still being sent in reference to an account that was allegedly cancelled?

Rest assured, the hard-working men and women of our organization do not appreciate the lies and falsehoods you are spewing in an effort to damage our company. Further, since your won't even provide your last name, we strongly suspect that this "complaint" is nothing more than a veiled attempt by a competitor to damage our reputation.

Beyond that, Rip-Off Report should be ashamed of itself for posting false and damaging allegations without taking the time to investigate the validity of the charges, or to at least require people to provide their names and contact information.

Sincerely, Jim McCanney, President, Institute of Business Publications

Called and lefft them a message.  Actually three messages. 

In a suprising turn of events,  they called back and cancelled the service. 

Perhaps a sad story has ended?  A painful lesson learned?