Complaint Review: Institute Of Natural Health

I spoke to a very nice woman on the phone at the end of August. I agreed to a payment of 8.25 for shipping and handling on sample vitamins and beauty supplies.

I never have recieved anything. On October 6, 2003 there was an unauthorized amount of 154.00 in installments of 66.00, 49.00, and 39.00 taken out of my account. I called imeditally and talked to a Chris B. He said that it was not even under my name, He said that it would take 10-12 days for the refund check to come into the mail.

When I told him that If they took it out electronically they could put it back in the same way and he told me that would take 72 hours.

I have called everyday since then asking about my refund. I was told another 72 hours and that she did not have time to sit there and talk to me about it. "that they were kind of behind" At that time I asked if they were handling a lot of refund checks, And she proceded to get even more rude. And when I asked to speak to person in charge, she hung up.

I am beyond knowing what to do. any suggestions? Can't we all get together and sue them. Something has to be done.

Katie
Norfolk, Virginia
U.S.A.