InstrumentAlley.com took internet order on 5/8/10 says they shipped USPS priority on 5/13/10. no item has been recieved as of 5/20/10. Phone calls and voicemail left unanswered. logan, Utah
I placed an internet order for a replacement mandolin tailpiece. Order was acknowledged, my credit card was billed and I was e-mailed acknowledgement along with an USPS shippment tracking number as follows
my order # is 16502
Your items shipped on 5/13/2010 via USPS : Priority Mail
TRACK YOUR PACKAGE with tracking # 03091830000162943564
I cannot track my order as it appears to be nonexistant with USPS
Today is 5/20/10 and still have not recieved my order.
I have called several times, and have left one voicemail requesting an update. As of today I have not been able to talk to anyone about this issue.
1 Updates & Rebuttals
howarda
Greenback,Tennessee,
USA
RETRACTION. All issues have been resolved.
#2Author of original report
Fri, May 28, 2010
After Ben finally contacted me and understood I was upset with his company he agreed to re-ship my order. I asked for the item to arrive on 5/28/2010 and he did just that. I am satisfied with this transaction.