Complaint Review: Integrated Alarm Services Integrated Alarm Security Group (IASI IASG)

I purchased an alarm system and service contract from a local company. One of the primary reasons I bought from this company was that their standard policy included relocating the alarm system free of charge if I moved, and I knew that I would be moving soon. However, Integrated Alarm Services (AKA Integrated Alarm Security Group, IASI, IASG), bought out the service contract from the local alarm company before I moved.

When I moved and contacted Integrated Alarm to relocate the alarm system, they refused to move it unless I paid a $250 fee. I explained that the original sales agent clearly offered that the alarm system would be moved free of charge, but Integrated Alarm continued to refuse to move it as agreed because that policy was not explicitly stated in the particular written document that they received when they bought out the contract.

Since Integrated Alarm refused to honor the original agreement, I requested that my service be terminated immediately. Integrated Alarm continued to try charge my credit card for the monthly service, so I disputed the charges.

In all of my contacts with Integrated Alarm representatives, I repeatedly offered to fulfill my obligations of the agreement if they would simply honor theirs, but Integrated Alarm continued to demand that only I had hold up my end of the agreement.

Eventually Integrated Alarm turned the account over to a collection agency (Anderson, Crenshaw & Associates) that supposedly specializes in alarm services collections. They claimed that I defaulted on $515.74 for the remainder of the service contract, despite the fact that Integrated Alram was the party that actually broke the agreement and maintained that they would not honor the original agreement to move my alarm system free of charge.

Even though I have a written statement from the original alarm sales person stating that it indeed was their company's policy at that time to relocate the alarm system for free, Integrated Alarm insisted that they did not have to move the system as agreed and they amazingly pursued the account through a collection agency.

I had been a loyal customer for years, and then to be treated this way seems so unscrupulous. Buyer beware -- if your alarm service contract has been bought out by Integrated Alarm, please be prepared that they will likely not honor any agreements that are not explicitly stated in the 1-page condensed sales contract.

Steve
Horseshoe Bend, Idaho
U.S.A.