Integretal - Nationwide Voice Mail ripoff fraudulent billing for services not ordered Boston Massachusetts
I recently switched to SBC because they promised me my bill would only be 33.00. When I received a larger bill, I started looking for the exra charges thus finding the Nationwide VM charge of $17.23 for Nationwide Voice Mail services not ordered. Called SBC and they said they could not take it off the bill and that I should call Nationwide Voicemail to have them remove the charge.
I called Nationwide Voicemail and after holding for ten minutes I got to speak to someone. They informed me that I had signed up for their services two months ago when I was on the internet through RecipeRewards.com through some sort of coupon add for 1000 coupons to be sent to my house. They said I filled out a two page sign up sheet for their services and proceeded to read to me my name, address, email address, I.P. address and my mother's maiden name. Since I hardly ever use coupons and do not want to receive any more junk mail, I immediately suspected fraud.
I told them I did not sign up for their services or authorize this charge and certainly would not give out my mother's maiden name on line and would not being paying for this service and wanted it cancelled immediately. Why would I sign up for Nationwide VM when I already have voicemail through SBC? They continued to tell me that someone from my house had signed up for this service through my email. I told them I was going to report them to the P.U.C.O for obtaining my information fradulently and charging me for something I did not authorize. They told me to go ahead as they have my I.P. address and can prove that I ordered these services. They are very bold about what they are doing and trying to tell you what you did on your own computer.
They did cancel supposedly (will find out on next bill) and I got SBC to remove from my bill and put a block on my bill so no other outside services can be billed to my phone. Hope this is all I have to deal with for now. Have read many other complaints about this same scam. I must say this is a real eye opener! What other information do they have?
Briana
Dayton, Ohio
U.S.A.
1 Updates & Rebuttals
Jodi
Dubuque,Iowa,
U.S.A.
Nationwide Voice Messaging (Recieprewards.com) - read and re-read
#2Consumer Comment
Tue, February 14, 2006
I too registered with reciperewars.com and took extra care in making sure while doing so I was not unknowlingly signing up for anything. I made sure every box was unchecked, read every small print, but yet upon submitting my "entry" I immediately received a confirmation email for my order confirmation for Nationwide Voice Messenging.
"Thank you for ordering your New Nationwide Voice Messaging Service when you opted to order our services when you registered on RecipeRewards.com website. We are pleased to confirm our receipt of your order and will be processing your new toll-free voice mail service and Coupons worth up to $1,000 in Grocery Savings within the next two business days.
Watch for your service activation email in the coming days for complete details including, but not limited to, complete operating instructions, the toll-free 800 access number, your personal 5-digit Mailbox Number, and your personal 4-digit password.
Once activated, your toll-free voice mail service will be available 24 hours per day, 7 days per week! BEST OF ALL, an audio copy of your messages will be emailed to you for your convenience.
PLEASE DO NOT REPLY TO THIS EMAIL. If you did not wish to order this service, and want to forgo the Coupons worth up to $1,000 in Grocery Savings, simply go to www.nwvmessaging.com/cgi-bin/cancellations and cancel your account immediately. No charges will be processed against your account, and your service will be immediately terminated.
Once again, thank you for choosing Nationwide Voice Messaging.
Activations Department
Nationwide Voice Messaging"
I immediately requested a cancellation and got this
"RE: Service Cancellation Request
DEAR
Thank you for contacting our Customer Service Department. Your service cancellation request has been received and your service has been canceled. NO CHARGES HAVE BEEN OR WILL BE PROCESSED against the telephone number you originally authorized us to bill when you opted to order our services when you registered on RecipeRewards.com website.
No additional information or effort on your part is necessary to ensure the immediate cancellation of your toll-free voice mail service. Please visit www.nwvmessaging.com/cgi-bin/cancellations if you wish to confirm the cancellation of your voice mail service.
If you did not wish to cancel your toll-free voice mail service, please email your reactivation request to help@nwvmessaging.com.
Sincerely,
Customer Service
Nationwide Voice Messaging"
I did NOT OPT for ANY phone services when I registered for some stupid recipe website. I went through the entire process again and found NO WAY to not subscribe to this service. SCAM !!!!!!!!! PS When I tried to print their websit pages to .pdf, I got errors on my PC and internet shut down. duh???