INTEGRETEL - ACCESSONE COMMUNICATIONS phone cramming ripoff WEST PALM BEACH Florida
We received a bill for $7.98 for a supposed 13-min. collect phone call made from Hill City, South Dakota on January 29th. First off, we don't accept collect calIs from anybody, just family members who live in North Carolina. We don't know anybody who lives there or who has passed through that town of 650 people!
I even called the phone number listed that we had supposedly been called from and it turned out to be a number no longer in service! Very strange!
called 1-800-736-7500 to dispute the charge.
They said it was a pay phone in a hospital or some other location. I told them that I had just tried calling that number and it was no longer in service! She immediately said they would issue a credit but it would take 2 to three billing periods. I then talked to my phone company Qwest and they were very understanding and helpful.
When I did a search on Integretel, I found links to rip-off reports - so I decided to also file one. I definitely think we've been scammed. Well, they tried anyway.
Now we will see if Integretel gives the credit!
Tadd
Independence, Iowa
U.S.A.
2 Updates & Rebuttals
Tadd
Independence,Iowa,
U.S.A.
Going after Access One Communications
#3Author of original report
Sat, April 30, 2005
The Iowa Office of Consumer Advocate has filed action against Access One Comminications Inc. in West Palm Beach FL. for cramming! Yes!!!!!!!
I have also noticed that the collect call numbers that have been listed by other people have also been non working numbers. How strange is that!
Tadd
Independence,Iowa,
U.S.A.
how to get some real help
#3Author of original report
Fri, March 25, 2005
1. Treat your phone company billing dept.with respect and they will go the extra mile for you and seperate your crammed bill from their monthly statement.
2. File a complaint with the FCC and Your State Utilities Board
and they will will help you out.
Here is Integrel's Regulatory Specialist, Cosumer Relations person
Angelica M. Soto
1-800-8000-2324