Complaint Review: Integretel

As some of your other complaints indicate, Integretel is an aggregator of phone charges for hundreds of businesses. One problem with large businesses is overview of one's clients, and here Integretel has repeatedly been criminally lax. In 2002, they sent bills through local phone companies, charging folks for long-distance directory services at $3.95 and up. A large majority of these bills were paid without challenge, racking up profits for the scammers and their laundry service, Integretel. Finally several states sued Integretel to cease those operations.

Their latest front job is actually a 4th-party criminal enterprise, wherein spyware attaches trojans to unsuspecting computers. This malware installs Web Viewer attachments which are theoretically 900-number access to premium web services.

The culprits are clients of INFOSERVICES900, middlemen for the trojan-writing scam artists. These people say it's too complex and difficult to weed out phony services, so they bill you and hope you pay. A BILLING AGREEMENT IS REQUIRED TO ENFORCE A BILL!

So don't ignore your phone bill, and don't pay the pass-along charges. BLOCK 900 CALLS FROM YOUR PHONE. Use a reliable scan program to check your computer for spyware and dialers. In my case, just the hint of criminal activity prompted Integretel to promise a full credit (forget dealing with INFO900), which was also the case when Louisiana investigated them in 2002. I'll update when my credit is applied.

Don
Metairie, Louisiana
U.S.A.