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Integretel Computer invasion and fraudulent billing RIPOFF San Jose California
Found a $40 charge (plus tax) for a two minute call to a company that Google has never heard of except in connection with this scam: InfoservicZz.
I called Integretel to tell them that I had never heard of them, hadn't made this call, and that I'm the only person using this computer and never download anything I don't recognize.
Funnily enough, the woman at the other end started reading from her script before I even finished my story, telling me that I or someone here must have downloaded a malicious program-impossible-- and what did I want her to do about it? When I told her I wanted her to cancel these fraudulent charges she told me all she could do was suggest I call Verizon to have them block 900 calls from this number, and then she hung up.
Verizon was very jolly and erased the charge from my bill immediately and blocked 900 calls, but warned me there was nothing they could do if Integretel tried to collect. My main worry is that they can damage my credit with malicious credit reports as they have a snowcone's chance in Hell collecting from me.
Interestingly, they were heavily fined by the FCC in 2002 for a similar fraud, and they have a terrible record with the Better Business Bureau so I wonder just how much credibility they really have in a legal setting.
Douglas
Charlestown, Massachusetts
U.S.A.
1 Updates & Rebuttals
Dale
South San Francisco,California,
U.S.A.
They admitted wrong-doing and still did not remove the charge?
#2Consumer Comment
Fri, May 27, 2005
Douglas, the phone call you had with the customer service rep was extremely important. According to you Integretel admitted that a malicious program was involved and still did not remove the charge?
If they knew wrong-doing was involved and still did not remove the charge is very serious indeed. That would be like some criminal using your credit card to buy a mink-coat and the credit company saying well we know a criminal used your card, but we want you to pay it anyway!
Also, you swore that you did not authorize the call, and they still wanted you to pay? File a complaint with the FCC and the FTC. This is very serious indeed.
Also, I have lots more detail on my complaint on this site.