Complaint Review: Intelinet

Last year I hastily purchased this corrupt software hoping it would do as advertised and clean up my pc. Of course it did not...It just added more malware, and I stupidly paid $ 49.95 for it. Upon purchasing the software I did not get the authorization code as promised, so I sent an e-mail / ticket expressing my concern. I promptly received an e-mail with my authorization code so that I could run my corrupt software. After realizing that it did nothing but make my pc worse the sirens finally went off. I googled for complaints on this software ( which I should have done beforehand duh! ) and found out I had been scammed. It must have taken ages for me to google and successfully find a working customer support number for these scammers, and when I did I called. The phone rang about 16 times then a man answered, I told him I was not satified w/ what I had just purchased since it was malware garbage and demanded a refund. His EXACT words to me were....you got what you paid for! I told him he had better cancel anything attached to my name etc and lose my card number. I chalked it up to a lesson learned at that point and went to the bank the next morning and canceled my debit card and had a new number issued. So here's the kicker...just yesterday ( a year after this intially happened) I was checking my bank acct online and noticed a charge for $ 49.95 from ECSUITE! not only did I NOT authorize these scammers to charge me for ANYTHING since I clearly stated last year to cancel and lose my info, but I have actually had 2 different debit card numbers since they intially scammed me. So I pose this question...How did they get my current debit card number??? I am puzzled. It's beyond creepy. They had attached a telephone number next to the purchase on my bank statement so I called, told them I didnt order or authorize anything and the agreed to void the transaction and sent me a cancellation invoice to my e-mail. Of course I had to cancel my card again! BUT...it doesnt seems to matter because the still charged my new number anyway??? Hopefully this nightmare doesnt repeat itself again next year. Good Luck and beware. This is the current phone number I have for them in case someone needs it, I just called it yesterday 12/28/2009          888-736-6475


EDitor's Suggestions on how to get your money back! HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO: Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E. According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days. If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges. Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent! DO NOT TAKE NO FOR AN ANSWER! Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get. And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state. Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth. If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form. CHARGES TO YOUR CREDIT CARD If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here. Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action. And good luck Let us know how you do! ED Magedson Founder RipoffReport.com Author of www.ripoffrevenge.com Rip-off Report PO Box 310, Tempe, Arizona 85280