Complaint Review: Intelius

I have had the same experience with Intellius. I used it one time to find a cell phone number that keep showing up on my phone. Then I noticed a 19.95 subscription charge from them. I emailed and said cancel. happend again this month. This is the reply i received.

Dear ****,

Please accept my apology for my colleague's unprofessional response. Attached is a refund form.

Regards,
Dingo Dupa
Jr. Customer Service Specialist


On Fri, Jun 27, 2008 at 2:22 PM, wrote:

I do not exactly know what this email means or the flip attitude but I would appreciate a professional answer to my question!!!!!!!!!



> hey ****!
>
> On Thu, Jun 26, 2008 at 7:56 AM, wrote:
>
>> I have called you several times and cannot get through and have yet been
>> billed once again. I want my name and credit card out of your system
>> asap
>> or i am alerting my bank because I havent authorized it!>
>> > Hello! Thank you for contacting the Intelius customer service team!
>> > You can reach customer service at (425) 974-6100. We are open from
>> 6:30
>> > AM-4:30 PM PST Monday through Friday. We will be happy to assist you
>> when
>> > you call. ___________________________Thanks for using
>> > Intelifinder!Customer Service SpecialistPhone: (425)
>> > 974-6100Fax: (425) 974-6194www.intelius.com


THE ATTACHMENT that I received was a smoking pile of crap! An actual picture. This was on a debit card. I cannot get my card at of the system. I am canceling the debit card tomorrow and talking with my bank......

Tammy
Cookeville, Tennessee
U.S.A.