Intelius Charged my account 19.95 for 25 months Bothel Washington
I noticed monthly charges from intelius going back to 2011 in the amount of $19.95. I thought it was for my daughter's education as she was attending school in WA state. She is out of school and the charges continued so I called. They said I did a search for a person I have never heard of. They couldn't confirm either of my email addresses and kept asking me for credit card, and address information repeatedly. I was put on hold several times for lengthly time periods; long enought to do a search and find this site as well as an "alert" on the BBB site. They have promised me a refund for 25 months which I should receive in 5 to 7 days. I have a confirmation number. I bet they are hoping I want follow-through. Wikipedia has some interesting information on class action suit against this company.
1 Updates & Rebuttals
InteliusCustomer__Support
Bellevue,Washington,
Inteliius Customer Care
#2UPDATE Employee
Wed, May 08, 2013
We apologize for any confusion arising from the use of our service and would like the opportunity to assist you.
Intelius offers a variety of services during the purchase process. The majority of our memberships are activated through either the acceptance of discounted pricing for individual reports, or through the acceptance of a full page offer advertised just prior to viewing the report. All of our offers describe the specifics of the service, including billing. Additionally, all of our services are non-contractual so there is no obligation to continue using the service.
If you still need assistance with your account, please visit the contact us page on the Intelius website for a variety of options to contact Customer Care.
www.intelius.com/emailcontact.php
We value your feedback and look forward to hearing from you.