Complaint Review: Intelius

I used this firm in the past for a number of searches to obtain addresses for individuals and paid $.95 cents for a search.  My last contact included this charge, but an additional $7.95 for an introductive period to their Premier Service which I did not order.  Within 4 minutes after getting their email adding this charge I cancelled the service.  They explained that this time when I ordered the identical report somehow I ordered a monthly service at more than $30.00 per month which I did not.  I suspect there was some wording involved that provided such a charge but I did not see it.  I found the $7.95 charge on my credit card statement and immediately contacted them requesting credit for the $7.95 charge, and they refused to honor my request.  I contacted my credit card company after checking out this firm and finding many complaints similar to mine and the credit card company gave me credit.  Any purchaser of their service needs to be alerted to any similar situation and be on guard about their practices of adding charges for services not ordered.