Intelius - IDProtect Unauthorized charges to my bank account, for service I did not request Internet
I signed up for a supposed "one time fee of .95 cents for a person search. Intelius, without authorization from me, began deducting 19.95 x 2 for a "service" called ID PROTECT. I attempted to contact them by phone, but they were closed. I logged on to my fraudulent account to cancel ( 2/07/10). The site accepted my cancellation. However, the date would be 2/28/10. So they could steal another 19.95 out of my bank account. I will contact my bank on Monday to attempt to reverse these unauthorized charges.
1 Updates & Rebuttals
Intelius_Customer_Support
USASubscription Charges
#2UPDATE Employee
Thu, February 18, 2010
If you select a promotional price on the Intelius website, you will also receive a free 7 day trial of Identity Protect. After the 7 day trial, it will convert to a regular subscription and bill out at $19.95 monthly.
However, theres no obligation. If you determine within the 7 day trial that you no longer want Identity Protect, you can cancel your service anytime, online or over the phone with a customer support representative.
Please call 888-445-2727 Monday Friday 4:30am 10:00pm PST. We will be more than happy to assist you with your account.