Intelius, Inc. Ripoff, false charges , Internet
I requested a background check from Intelius in February 2012. I just noticed today they've been charging a recurring charge on my account of $21.85 for the past five months. I called them today and they said I'd signed up for a recurring service. My understanding is this was a one-time service. I asked for a refund but of course, was refused.
They've canceled my service at my request, but I'm out $100 for one small background check.
This company is a scam artist. They're probably making millions by continuing to charge for what people thought was a one-time fee.
I highly recommend avoiding this company at all costs...or it will cost you a lot more than you expect.
1 Updates & Rebuttals
InteliusCustomer__Support
United States of AmericaIntelius Customer Care
#2UPDATE Employee
Wed, October 31, 2012
We apologize for any confusion arising from the use of our service and would like the opportunity to assist you.
Intelius offers a variety of services during the purchase process. All of our services are non-contractual so there is no obligation to continue using the service.
If you still need assistance with your account, please visit the contact us page on the Intelius website for a variety of options to contact Customer Support.
www.intelius.com/emailcontact.php
We value your feedback and look forward to hearing from you.