Complaint Review: Intelius

I had previously used Intelius successfully to do a reverse lookup on a phone number which could not be found in other free online databases or a web search, and was not signed up for Privacy Matters Identity at that time. Last week, I went back to Intelius to look up another phone number, that lookup was not successful, and the charge for that was cancelled. Yesterday, I received an e-mail "confirming" my "Membership Information" for Privacy Matters Identity. I checked my bank account and found a $19.95 "temporary" hold on my credit card for Privacy Matters Identity.

Reading further, I found that this was a "7 day trial membership" which would be charged if I did not cancel within the 7 days. I did not knowingly register for this trial membership, it was definitely not obvious that I was agreeing to be charged for this service. I called the phone number, and one of the menu options allowed me to enter my "membership" ID from the e-mail message to cancel the service. I received a confirmation in my e-mail that the service was cancelled. If the temporary charge is not removed, I will dispute the charge.

Jonathan
Westminster, Maryland
U.S.A.