Complaint Review: Intellichoice Mortgage Services LLC

Contacted this company in December 2008-was assured that they could get our loan modified (Bank of America). They took $3,000 up front, three installments of $1,000 each. Other than requesting the same paperwork over and over, we had to do all the calling, our account manager(s) would only call back on rare occasions with no change in our status. They changed "account managers" several times. Everyone always had an excuse as to why nothing was being done, the favorite being that it was the bank holding things up. I finally checked with the bank (Intellichoice did NOT want us to contact them!) and was told that they were still waiting on more paperwork from us. We cancelled the contract in June 2009, and requested a full refund as per their "money back guarantee", extended it out to July, and cancelled again in August 2009, eight months after we first signed on with no results whatsoever. I was told we would have to sign a waiver and it would take 60 days. Called at the end of the 60 day period and was told they did not have the waiver, they did not send it. They e-mailed the waiver, we signed and faxed it back (confirmed 3 times, just to be sure) and was told it would be another 60 days. In late November, early December, we received an unsigned, undated letter saying that they had shut down their California operations and sorry. Attempted to e-mail and call the corporate office many times, with no result.

This company was shut down in California due to illegal activities-no licensing. We are now pursuing legal action. Have already complained to every state licensing and business regulator we can think of--anybody else get results? And how did you do it?