Complaint Review: Interactivebrands.com Cybertv-ib.com Free-Satellite-Network.com Ib-softwares.com

They returned $37.70 they refused to send the other $20.00 due to their set up fees and their account cancellation. Oh well live and learn, at least I got most of my money back.

This is unacceptable it is not a full refund. Details below.


Thank you for your order. Below you will find all the details related to your purchase(s).
Download Information
Here are you login credentials in order to access your new purchase.
Username: ********
Password: ********

Billing Information
Here are your purchase & billing details.

Name on Account: R. A.
Address: ************
***********************
UNITED STATES **********
Purchase Date: Oct 26, 2007 01:52 AM EST
Order ID: *******************
Lifetime Full & Unlimited Access 47.75 USD
Unlimited Support & Updates: 9.95 USD
Refund was issued @ Oct 29, 2007 06:56 AM EST -9.95 USD
Refund was issued @ Oct 29, 2007 06:56 AM EST -27.80 USD
Grand Total: 19.95 USD


Note: This charge will appear on your next credit card statement as "www.free-satellite-network.com".
Contact information
Toll Free (within North America): 1-888-448-6819; International: +1 514-733-2548
Terms & Conditions
Your new purchase is backed with a full satisfaction guarantee. Should you experience any difficulties installing or operating your new purchase, our team of specialists guarantees to get you up and running within 24 hours or you get your money back. In the case of downloadable software, we have a strict no-refund policy once the product key has been issued.
Click Here for more details.

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Here are Your Membership Details:

You subscribed to: www.free-satellite-network.com

You can login to the members area here: Click Here

Here is your username and password:

* Username: **********
* Password: **********

To view the terms of purchase, Click Here
Info

Here are Your details for Special Offers #1:

[Unlimited Support & Updates]

To access this software, Click Here.

To view the terms of purchase, Click Here.
Order detailsFAQContact usPrivacy Policy

*___* = grammar or spelling correction.

R. A. 10/26/2007 7:24:59 AM
I do NOT want to do any business with a company that steals money from it's customers. I do NOT agree with your terms of usage and I have NOT downloaded the software and I want ALL of my money refunded now. Here is a screen shot showing you exactly what I thought I was paying for the services.

(Link removed)

Here is a screen shot proving that your service was fraudulent and stole money from me or was attempting to steal money from me.

(Link removed)

I do NOT agree with your terms of usage due to the fact that your service is attempting to deceive me and take my money. It hasn't even been 1 full day and according to your add when I signed up it's a 7 DAYS Money Back guarantee. How about just honoring what you advertise and refunding me all of my money.


Kateryna K 10/26/2007 7:27:10 AM
Dear Customer,

In order to better understand your experience with this membership and, more importantly, to ensure you remain a satisfied customer, we would like to receive more information regarding the issues you are having.

1. Was there an error in your billing?

2. Were you able to download the software and/or access the member website?

3. What is the principal reason for your cancellation request?

4. If you are having any technical difficulties, please provide a detailed description of the issue and we will gladly attempt to resolve this issue.

Our Support Team is ready to provide you with timely and efficient professional assistance. If you prefer, you can also contact us by Phone or Live Chat.

Sincerely,
Your Customer Service Team


R. A. 10/26/2007 2:39:21 PM
1. Was there an error in your billing? YES! You overcharged the *heck* out of my account! If you looked at the freaking screen shots I sent you links to then it would be obvious.

2. Were you able to download the software and/or access the member website? No! I refuse to use your service because I do not agree with your terms of use policy.

3. What is the principal reason for your cancellation request? I refuse to do business with any place that operates with "shady fraudulent intentions or undisclosed hidden fees."

4. If you are having any technical difficulties, please provide a detailed description of the issue and we will gladly attempt to resolve this issue. Yes! simply HONOR YOUR 7 DAYS MONEY BACK GUARANTEE! How difficult is that?


Julia K 10/26/2007 11:54:08 PM
Dear Customer,

Since the products we are offering are non-tangible irrevocable goods, we do not issue refunds once the order is completed and the product is delivered.

This policy is similar to in-store software policies and, as a customer you are responsible for understanding this upon purchasing any item from our websites. Please, note that our bonuses are offered on behalf of our respected partners and are subject to different terms & conditions available directly from these merchants.

We realize that exceptional circumstances can take place and thus, we are willing to consider refunds for the following reasons:

1- Non-delivery of the product: Should we fail to deliver your new purchase via regular mail within expected timeframes

2- Download or access issues: Should you experience difficulties downloading our product or accessing our members area, we will consider issuing a refund should we not be able to resolve this in a timely fashion;

3- Irreparable defects or grave difficulties with the product: although all our software is thoroughly tested before releasing it to our members, unexpected errors may occur. In a case like this, you must first submit your problem to our technical support team which will approve your refund should they not be able to resolve your situation;

While we are willing to consider other circumstances, please note that in order to protect the integrity of our offerings, all other refund request will be dealt with on a case-by-case basis and may be subject to cancellation fees.

Our Support Team is ready to provide you with timely and efficient professional assistance. Should you require additional assistance, you can contact us by phone, email or Live Chat.

Sincerely,
Your Customer service team


R. A. 10/27/2007 1:53:25 AM
You simply need to REFUND me the MONEY I am telling you that after reading the terms of use policy that you all have and seeing the price that you over charged me. I decided that I do not agree with your terms of use *policy* therefore I never clicked on the check box stating that I read the terms of use and that by downloading and installing the software I agree to those terms. I never downloaded it and I refuse to download it because I do not agree with the price you charged my credit card and I also do not agree with your terms of use *policy*. Therefore you have not delivered the product to me and I refuse to accept anything other then a refund of my money. If you do not refund the money to me I will seek legal action against your company. I have already reported your service to www.RIPOFFREPORT.COM I am trying to give you the opportunity to correct your wrong doings. I strongly suggest that you do the right thing and refund all of my money to me. You always say I can contact you via phone well you never send the phone number.
Sincerely,

R. A.


Lyudmila P 10/27/2007 3:00:47 AM
Dear Customer,

Thank you for contacting our Support team. By selecting different countries in the pull-down list, you gain access to a variety of local and international networks. Also, from 5 - 11 PM EST, there are many more networks actively broadcasting. In addition, there are a few options that we would like to propose in order to keep you as a customer.

1) We would like to offer you a 17 USD discount off of your total billing.

2) You currently have a Lifetime membership which we will upgrade to a 40.70 USD Lifetime Membership at no additional cost as a token of our appreciation for choosing our product.

If you still wish to close your account, you are eligible for a full refund of your membership within the 7-day evaluation period. After this period, we have a strict No-Refund Policy. Note: There is a non-refundable 19.95 USD Activation fee that is applicable to this purchase.

At this moment no changes are being made to your account. We will adjust accordingly once we receive your response.

Sincerely,
Your Customer Service Team



Originally as you can see in this screen shot (Link removed)the total amount was $27.80

After entering my credit card information and completing "that part of the transaction" my receipt for the transaction showed a total price of $57.70. That is much more then $28.70 like I thought I was paying. My receipt here

(Link removed)

I want a full refund of my total of $57.70 that you fraudulently are steeling from me. You even advertise a 7 day money back guarantee. As soon as I saw the amount was much higher then $28.70 I decided right then and there that I would not agree to the terms of use so I did not click on the check box stating that I accepted. I also did not download the software into my computer for fear of some form of virus or key logger. I will not accept any software nor install any software willingly into my computer that is from your company. If you send me an email address I can send you the unedited screen shots that will show you all the correct transaction numbers and such. Since my (Link removed) is public I erased my personal data to protect myself. I am serious about wanting a full refund. What has happened here is a violation of the law.

If you do not refund the total of $57.70 to me I will seek legal actions against your company both criminally and civilly. Trust me I could use the extra money that winning a case against your company civilly would provide me and someone would have a huge fine and jail time for fraud too.

Here is a link to my report that I have filed against your company so that you can see that I am being very honest with you about filing a report against your company.

(Link removed)

Sincerely,

R. A.


Anastasiya D 10/27/2007 5:18:42 AM
Dear Customer, Thank you for the email. According to the Terms and Conditions, you are eligible for a refund of the unused portion of your membership minus a 19.95USD activation fee. We have a strict NO-REFUND policy after your 7 day satisfaction guarantee. Under no circumstances will we offer a refund for any products past this period. The amount that is billed to your credit card is a one-time flat fee. This means that you will never be billed again. The offer of a one-time, promotional 40,70 USD Lifetime membership with a credit of 17 USD is still available. Please respond so that we can make the appropriate adjustments. Sincerely, Your Customer Service Team


Cancel my account please. Close out my account please. I do not want your services since I discovered your fraudulent way of doing business. It has been less then 7 days and the sign on the web site states "7 Days money back guarantee".

Also please tell me the full name and mailing address of the person in charge up there along with a contact phone number. I need this information to put down on my Electronics Funds Transfer Act violation of Federal law reporting form. It will save time on their investigation of this crime. After which, I will request a copy of their finding's and then contact my Lawyer and we shall go after him/her civilly. I am not playing games with you as, you seem to be with me. I am also going to report this incident to my State Consumer Affairs Office. They too will also be looking into this fraud.

Thank you in advance,

R. A.