Complaint Review: Interim Cash

I have repeatedly contacted this company stating that I do not owe them money. They were taking $79 out of my account every two weeks. Whenever I called their number all i got was a recording, when I left a message no one ever called back. So I filed an unauthorized ACH transaction with my bank and it stopped for a while. Now they have resorted to doing checks. When I called their 800 # I finally got someone and I kept repeating I didn't know the company when they asked for my social security number. No way was I giving that to an unknown company. So I gave them my name and phone number and guess what I was not even in their system. When I asked to speak to a supervisor they got rude and so I was on hold for five minutes and they hung up on me.

When I called a second time the next person I got was even rudier and would not even transfer me to a supervisor then she kept lying saying they were out to lunch and to call back in a few minutes. So I said I would rather hold those few minutes than call back. She then stated no she wouldn't do that. Then she told another lie and said she wouldn't be back for another thirty minutes. I was like which is it a few minutes or thirty minutes and then she started yelling at me saying just to call back and hung up on me. So I filed a report with my bank today to try and get my $30 back. How can a company just do this, isn't it illegal?

Nicole
Buckhannon, West Virginia
U.S.A.