Complaint Review: International Super Roof; Interlock Industries; Fin-All Roofing; Delta Building Products; Internatio

I recently purchased a home that had a Fin-All roof installed in the late 90s. To date, I'm not aware of any issues with this roof. During heavy rains and snow the attic remains dry. Apparently I got lucky and this roof was installed by a contractor who knew their trade. As with any type of roof (metal, tar shingles, cedar plank, tile, or whatever!) your roof is only as good as the installation. One difference is that with standard shingles, installers have likely done them hundreds or thousands of times and can perform a correct install in their sleep. With a metal roof, if your installer hasn't done many they might be learning on the job... your install job, which is really bad news for you unfortunately. I can certainly sympathize with those whose shoddy roof installation is now causing them problems. If you're looking to get this kind of roof, make sure it's installed by someone recommended by the manufacturer so that there's a better chance they'll back you up in case of any issues.

If my roof ever does present an issue, I'm not very eager to put the warranty to the test. Though it comes with a 50 year warranty that is transferrable, I'm not holding my breath that the original company will still be around to honor it, and the original installer has probably retired by now as it's been about two decades already.

One thing to keep in mind with a metal roof is that if you're in an area that gets any amount of snow, you may experience issues. Snow doesn't stick to metal shingles like it does to tar shingles because the metal has a smooth surface. I've experienced problems with heavy snowfall where snow and ice dams slowly slide off, causing problems due to the massive weight of the overhanging snow/ice ledge. So far I've scraped off the snow/ice dams with a shovel to prevent buildup and damage, but all the neighbor's houses (with typical tar shingle roofs) have no problem as the snow stays in place and doesn't slide. I'm looking into various products to prevent the slide in the first place (Google "metal roof snow slide" to see what I mean) so be aware of that if you're looking into any kind of metal roof. I only wish they had made the metal shingles with built-in ridges or something similar to prevent this issue. I'm betting my roof will last longer than any of the neighbors roofs, assuming the snow doesn't kill it first.

It's true. If you look at the BBB for Interlock, you will SEE what I am talking about. They also constantly lie to you just to get more money and when they realize that there's nothing left to take, they quickly disappear and begin avoiding you. You have to actually take them to court, that is the only way you will even have a chance of getting a refund the way things currently are. They ripped me off for over $500, and the MOST that they offered to refund was $19.99 - what a joke.?ta>

I have had an Interlock roof on my house for a little over 5 years now. Aside from a mess in the yard, which they came back to clean up in the spring, I was/am completely satisfied. The crew was friendly, hard working, and did a great job. My energy bills have even gone down like the salesman said they would.

I referred my friend to Interlock and he researched and found this website. Every company has some unhappy customers at some point, especially when they are as large as Interlock. It is certainly not a "Rip-Off".

I have been trying for about two weeks now to get hold of Interlock Ontario and no phone calls have been returned.

Very telling.

After some searching around, I came across this site and the report horror stories. I see the pieces falling into place now. It struck me as questionable, the fact that a company has only a central call center (where they get to call you back at their convenience) and no number to call for information, service, etc. As well, the complete lack of interest in new business also smacks of a company that cares little for their current or esp. new customers.

I'm glad I found this report... my suspicions are confirmed and I will be hiring a local contractor to install quality asphalt shingles on my roof (I'd opt for steel but the boss hates standard steel panels).

Thank you for saving me a ton of grief and money!

Perhaps this business is going to recify some of the wrongs, but I think it took a class action lawsuit in Hawaii to do it. The BBB report on International Exteriors for today's date still states they are unsatisfactory.

I'm still out an awful lot of money. They have a long way to go before I can give them a thumbs up. Poor workmanship cost me my whole roof, plus another roof to replace it, plus about $4,000 to fix the damage to my attic and ceilings. I still cringe every time I see one of their roofs.

I had a Roof installed back in the mid 90's by International Exteriors in Dartmouth. In 2004 I notice a leak off on my back porch and called to have it repair under warranty. They sent someone out about a month after my call to assess my roof. They decided the whole roof needed to be replaced due to poor workmen ship. They secured the leaking section until such replacement could take place. It did take them about 5 months to come and replace the whole roof but they did with no issues and I didn't have to pay the labour. They get a thumbs up from me! Thanks

Be careful about the roof. You will have a hard time finding a good contractor that will get up to clean or fix a chimney, repair a dormer or other work that is required. We finally found one chimney sweep that will clean our chimney without getting on the roof and we have spent about 2 months finally getting a mason to come look at minor chimney repairs. Any we call, we mention the Fin-All roof and they tell us sorry they can't do it.


Ric

I am in the process of purchasing a house that had a fin-all roof installed approximately 3.5 years ago by International Exteriors (ATLA.) Ltd based in Dartmouth, NS (I am in NL). I didn't know much about aluminium roofs before but the seller assured me there was a 50 year waranty so I assumed I was covered. After receiving the information on the type of roof from the current owner, I did a search on the internet and... well found this site and glad I did (thanks Ripoff Report).

I have attemped numerous times to contact IEL about transfering the warranty with no success. I have inspected the attic and there have been no signs of leaks since the roof has been installed. From what I have found it seems that most people have experienced leaks shortly after the roof is installed do to poor installation. Since its been 3.5 years with no leaks, is it possible this roof was installed properly and therefore okay???

From what I have learned, if I buy this house I will not have any type of warranty on the roof and therefore be a gamble. Any information with regard to time between installation and leaks appearing (or other advice) would be appreciated.

Very interesting to see the outcome of the class action lawsuit vs. Interlock in Hawaii. To my knowledge, there has been no movement on the rest of us harmed by the other companies.

I encourage Patrick to continue with his action and I will be helpful with any files and contacts that I have, if I can manage to find you on the net. You could try the Canadian Association for Aluminum Roof Problems (CAARP) to connect. There are so many people with roof problems from the Wenzel companies that I find it hard to believe that Wenzel would ever turn over a new leaf.

Keep posting your Ripoff Reports to this site - at least they turn up in Google searches. Interlock's tactics these days seem to involve flooding the Internet with all sorts of links about the same thing. The only thing that will make a difference is to divert their business with bad publicity.

If anyone has had any success in getting settlements with these companies, it would be encouraging for the rest of us to hear about how you did it. Eventually they will change their name again; be vigilant and keep all of us informed.

Dear fellow Interlock victims:
We now have our own blog! please visit and share your story. Please let us know things that worked for you in dealing with these guys!

You are not alone! if we all work together we can stop this scam!

Please visit:
(((ROR REDACTED)))

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

I'm out Fifty Thousand Dollars because of this scam. I had the "super roof" installed by International Exteriors (Atla.) Ltd of Dartmouth, NS in 1999 on a small comercial Building. Everything was okay for a couple of years until I had my first leak. It's been three years since my first contact with the company. In that time they made two 1 hour service calls and I now have 7 different leaks. I'm sustaining ongoing damages to the interior of my building and will soon have to do something on my own or risk a total loss due to damages. So much for my fifty years warranty.

How can this type of scam still be taking place in today's educated, regulated world. With the number of complaints against these people,how can the governments still allow them to operate. Are there really that many loop holes available to these artists. Is there no way for us victims to fight back. Why isn't there a class action suit against them?

Personally, I'm going to maintain official communication with them as well as starting a publicity campaign here in Newfoundland to see how many of us are out there and to try to organize to fight this. Any comments or suggestions would certainly be welcomed through this medium.

On a positive note, I've at least been able to maintain contact with their office manager to date; she is Stephanie Doggett in Dartmouth, NS at 1-800-565-0858. Her general manager is Peter Redmond at the same number. Thanks for any who help.

International exteriors Ltd is the company at the head of the chain. they have their name on Interlock, Fin-all and Delta copyrights as well as several others.

the following person was the registered lesse of a "fin-all" booth at a Canadian Trade show in 2002, The phone is still answered by International Exteriors. Good luck!

Heather Morash
902-468-2223



Patrick ( The wet Avenger )
Beaverton, OR

wet.avenger@hotmail.com

Sound a lot like my story. I got burned by their International Super Roof Label. Apparently Interlock is phasing in a new entity : Future roof.

Look for Future roof postings coming soon, I am Quite sure, 18 months tops.

Hang in there.

Patrick the wet
Another victim

Sound a lot like my story. I got burned by their International Super Roof Label. Apparently Interlock is phasing in a new entity : Future roof.

Look for Future roof postings coming soon, I am Quite sure, 18 months tops.

Hang in there.

Patrick the wet
Another victim

Sound a lot like my story. I got burned by their International Super Roof Label. Apparently Interlock is phasing in a new entity : Future roof.

Look for Future roof postings coming soon, I am Quite sure, 18 months tops.

Hang in there.

Patrick the wet
Another victim

Sound a lot like my story. I got burned by their International Super Roof Label. Apparently Interlock is phasing in a new entity : Future roof.

Look for Future roof postings coming soon, I am Quite sure, 18 months tops.

Hang in there.

Patrick the wet
Another victim

Interlock, like it's predecessors relies on the promise of lifetime service.

Many customers like me are watching our homes be destroyed by the damage the product is causing.

All any of these companies has to do is make an honest effort to honor the contract, rather that the corporate shell game they employ.

I do believe they can get away with it because of the Cross-border relationship.

Any how, I have to go change one of the buckets.

Check out what happened in Hawaii! It has been reported on the Internet since May 2005. Of about 2700 roofs installed by Interlock in Hawaii over a period of 3-4 years, 1000 are problematic. The Hawaiian authorities have suspended Interlock's license and fined them over $200,000.

The 1000 victims have approval to proceed with a class action lawsuit.

In Dartmouth, Nova Scotia, Canada, International Exteriors has had its BBB membership revoked on August 17, 2005 for "failure to eliminate the underlying cause of complaints on file with the BBB."

There seems to be a pattern here...

My husband is an installer for this company and the products are top class. He has never had a call back for one of his installations and it is comments like yours that hurt his busniess. Maybe you should have found out the name of your individual installers company and sued him for shoddy workmanship. One bad apple doesnt spoil the whole bunch.interlock rocks!!

Scott,

You've missed the point. The issue has never been whether what you are doing is legal it is acknowledged that it is. Customer service is the issue.

Consumers wouldn't mind if you changed your name and continued to provide service. Since Delta's product is exclusive, there is no other place for a consumer to go for product or repair.

Consumers mind very much that you change your name and they can't get product to do a modification on their home; can't get a leak fixed; can't get a repair if a tree falls on the roof; and can't get a faulty product replaced. There are many postings on the Internet that will confirm that.

That is what your potential customers need to know.

I did NOT contract with John, Tom, d**k or Harry to do my roof, I contracted with International Exteriors for my roof and that is who I signed a contract with. One year later, I have no warranty, my costs have not been satisfied, my vet bills have not been paid and my contract was not honoured.

She is certainly not alone dealing with these shoddy individuals and the shoddy workmanship.

In my case, I offered to exchange my cheque for my warranty but they refused and instead threatened us with liening the house. The Vancouver offices GUARANTEED (quote "trust me") they would have my warranty to me within 30 days.

Don't trust them.

I did NOT contract with John, Tom, d**k or Harry to do my roof, I contracted with International Exteriors for my roof and that is who I signed a contract with. One year later, I have no warranty, my costs have not been satisfied, my vet bills have not been paid and my contract was not honoured.

She is certainly not alone dealing with these shoddy individuals and the shoddy workmanship.

In my case, I offered to exchange my cheque for my warranty but they refused and instead threatened us with liening the house. The Vancouver offices GUARANTEED (quote "trust me") they would have my warranty to me within 30 days.

Don't trust them.

I did NOT contract with John, Tom, d**k or Harry to do my roof, I contracted with International Exteriors for my roof and that is who I signed a contract with. One year later, I have no warranty, my costs have not been satisfied, my vet bills have not been paid and my contract was not honoured.

She is certainly not alone dealing with these shoddy individuals and the shoddy workmanship.

In my case, I offered to exchange my cheque for my warranty but they refused and instead threatened us with liening the house. The Vancouver offices GUARANTEED (quote "trust me") they would have my warranty to me within 30 days.

Don't trust them.

I did NOT contract with John, Tom, d**k or Harry to do my roof, I contracted with International Exteriors for my roof and that is who I signed a contract with. One year later, I have no warranty, my costs have not been satisfied, my vet bills have not been paid and my contract was not honoured.

She is certainly not alone dealing with these shoddy individuals and the shoddy workmanship.

In my case, I offered to exchange my cheque for my warranty but they refused and instead threatened us with liening the house. The Vancouver offices GUARANTEED (quote "trust me") they would have my warranty to me within 30 days.

Don't trust them.

Like many companies, our policy at Interlock has been not to respond to online complaints. Some consumers will never be made happy and we would rather spend our time on customers who are really interested in working with us to resolve any problems or concerns they may have. In this instance, however, we feel that some very important information was not addressed and we would like to ensure this information is made available so that readers can make a fully informed assessment.

Ms. Taylor purchased a roof in 1995 from a Ontario company called International Super Roof, Inc.. Interlock Industries (Ont.) Inc. is not affiliated nor did it have any ownership interests in this Ontario Company. We gave Ms. Taylor this information and recently provided Ms. Taylor with corporate search information we obtained from the Ontario corporate records company, Dye n Durham, which confirmed this information. The corporate search documents we obtained are attached. Once we forwarded this information to the BBB, they recognized an error had been made and amended our status accordingly.

It is unfortunate that Ms. Taylor did not get the roof she paid for but in her effort to make someone pay, she has tarnished our company's installation record. The original installation company, which she had contracted with, went out of business.

Ms. Taylor has been provided with a resolution in that Fin-All, the manufacturer of the roofing product, has offered to reimburse Ms. Taylor for the material costs of her original roofing system, despite the fact that her roofing problems resulted from a poor installation and was not the result of product failure.

Interlock has installed thousands of Interlock roofing systems. We could not have been in business had it not been for a superior product and installations. An Interlock roof is backed by a lifetime warranty for materials and labor and 50 year transferable, 100% non-prorated. Unfortunately the contractor that installed Ms. Taylor roof is no longer in business.

...my father's Interlock roof in Ontario was leaking and was very poorly installed. Interlock, after a number of visits and inspections, finally repaired it. I was visiting him in September/04 while they worked on his roof.

I have obtained old product samples from his roof, new roofing product installed and the new underlay installed, and it is the same as the product I have on my leaking, poorly installed roof in Nova Scotia marketed as Fin-All by International Exteriors. So much for their claims of exclusivity of product!

Now, gee, these companies all deny that they are linked in any way (although an extensive corporate search does show linking through parties/addresses/solicitors). In the result one has to believe that either somebody has to either be lying OR they should be suing each other for copyright/patent infringement for using the EXACTLY same product - right down to the identical marks on the die-cut/stamp producing the shingles.

One year after the original report, a written opportunity to resolve my issues was made to the lawyer for all the companies. There has been no response to date. The past year has also seen plenty of increase in negative reports by the BBB, and contact with lots of other consumers who have had similar experiences with all of these companies. Beware!!!

One year after the original report, a written opportunity to resolve my issues was made to the lawyer for all the companies. There has been no response to date. The past year has also seen plenty of increase in negative reports by the BBB, and contact with lots of other consumers who have had similar experiences with all of these companies. Beware!!!

One year after the original report, a written opportunity to resolve my issues was made to the lawyer for all the companies. There has been no response to date. The past year has also seen plenty of increase in negative reports by the BBB, and contact with lots of other consumers who have had similar experiences with all of these companies. Beware!!!