Complaint Review: International Van Lines

Moving day in FL was fine but delivery to VA was delayed two weeks. Every day we had to call and get an update on their schedule, while living in temporary housing. Some days they did not return our calls. The day our van finally arrived, it was the wrong household. We were getting things from people who lived in the midwest. The moving company had to take it all back and go find our belongings. All of these mishaps are perhaps to be expected in moving. However, the packers were TERRIBLE. Our belongings were in many cases DUMPED into the boxes without protection. For example, my expensive jewelry, which was organized for the move inside a very nice portable wooden jewelry cabinet, still cannot be found. I do not understand why it was removed from its jewelry cabinet. I am so afraid that it was dumped into the moving paper and that tiny items like rings and gold chains were accidentally thrown away with all the moving paper.