Complaint Review: International Wig Company

I have the dialog sent to me by their rude customer service.... even calling me a moron all because I emailed them and asked them what was wrong with their phone service. They cancelled my order that I had put in online and yet debited my card. I have posted the email exchange. I would like to be a part of getting their company into compliance. And would gladly be a part of any suit that could be brought against this company.

From: Wigs! Add to Address Book
Date: 2005/08/16 Tue PM 03:39:51 EDT
To: ****
Subject: Re: Re: great
we dont need your permission, moron
and your card is authorized, not debited
do sue us! we love it! hahahahaha

On 8/16/05, ***** wrote:
You have debted my account.. thats against the law and then cancelled my order without permission...

From: Wigs!
Date: 2005/08/16 Tue PM 03:53:21 EDT
To: *****
Subject: Re: Re:

very rude. all reps here agree. anything else we can assist you with today peaches?

On 8/16/05, ****** wrote:
I am not lying.. first it said.. no one available.. but then I called back and it hung up.. and I tried it again.. it rang and rang and then it sounded like it hung
up.. thats the truth.

So I gave up and ordered online.. but someone said they
were voiding my order just because I emailed a complaint.
I will have to seek further assistance and I will email them my dialogue as it was not rude at all.

From: Wigs!
Date: 2005/08/16 Tue PM 03:27:06 EDT
To: ****
Subject: Re: Re:

our line does not do that. our phone is fine. voice mail is for a reason- no one is available. not sure what is wrong with not having a sales person available? typical for a business with calls continuously coming in!

On 8/16/05, ****** wrote:

no.. after I got the recording.. It ried calling again and it just started pickingup and hanging up.. buy oh well.. I just ordered online. but I hate doing that.

From: Wigs!
Date: 2005/08/16 Tue PM 03:16:15 EDT
To: *****
Subject: Re:

yes we have many calls. did you not leave a message?

On 8/16/05, ****** wrote:

I keep trying toplace my order.. calling the number on the site but I keep getting a message no sales person available .. Is there any particular reason.. ?
Sherida report away. i am the manager. we have voided yoru order, do NOT email here again


On 8/16/05, ****** wrote:
I would like to find out who you are as If you cancelled my order.. I will call the BBB on you. I have not been rude .. you are..and you have no right to cancel anything. I am also reporting you to my bank. and to your parent company with this email. Sherida

From: Wigs!
Date: 2005/08/16 Tue PM 03:18:05 EDT
To: *****
Subject: Re: great

no one hangs up our line. try calling the right # your emails are beyond rude. i will void your order. you can shop elsewhere. you have some nerve. we are refusing service to you. how is THAT for running a business??

On 8/16/05, **** wrote:

Now when I call in an order someone picks up the line and then hangs up... Not a good way to run a business.


Sherri
henderssonville, Tennessee
U.S.A.