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Interstate National Dealer Services INDS Hassle, Rude, Disrespectful, Sneaky, Breaches Contract Atlanta, Georgia
I brought my car to my mechanic because of a noise that I heard in the front Passenger side tire when I turned the wheel to the right. My Mechanic told me that I would need a new Wheel Hub Bearing. After the Mechanic called INDS and the claim was declined, I proceeded to call customer care and spoke to a woman who told me her name was Denise Glover. She said, the part listed under the claim was NOT covered. I tried to calmly dispute that the part was in fact covered by the claim as being an internal part on my drive axle. They told me that only a locking wheel hub bearing was covered, but my contract does not say that in any way. She would not listen to what I had to say, and continued to tell me I was wrong. Midway through the conversation she began to talk over me, and would not let me speak. I asked to talk to a manager and she told me they would have to call me back. I said no thanks, that I wanted to speak with another person, and she told me that she was the only associate there. I explained to the Rep that this was a breach of contract and that I would be contacting the BBB and calling a lawyer. The rep told me "go ahead" and that I should take my contact with me. This is the 3rd time I have dealt with this company in a negative way. When I finally decided enough was enough, I told the lady to have a nice day and hung up. Upon calling back I got a different person, who also argued with me and was very rude. I tried to get his name but he REFUSED to give his last name, stating he was the only person with the first name CURTIS who worked in the building.
Everything from keeping me and the Mechanic on hold for 45 min while the customer service rep went to lunch, to rude associates that work there. The two times they did approve a claim it took the Mechanic more than 24-36 hrs from the 1st call to get payment, with an enormous amount of runarounds, both times. On several (more than 5) this company has withdrawn money out of my bank account on RANDOM days rather than on the normal pay date. On one occasion after I had my bank account compromised and missed a payment, I had INDS call me and request that they take out the missed payment along with the normal payment. I declined stating that I did not have the funds available right now as I am on unemployment, and the company proceeded to take the money out anyway, causing a HUGE cluster with my financials. I had to file an unauthorized transaction report because they refused to fix the problem on their end, EVEN after they saw the notes that I declined a double payment.
This company is very rude, and sneaky, DO NOT USE THEM! If you can avoid it.
The company as of 5 min ago, also has an open case with the Atlanta Georgia BBB.
4 Updates & Rebuttals
7 years later
#5Author of original report
Sat, May 20, 2017
ARE YOU JOKING?! I wrote this report 7 years ago and you're just now responding??? I stand by my report....and this proves the bad service
Interstate National
Atlanta,Georgia,
USA
Member Services
#5UPDATE Employee
Fri, May 19, 2017
Spaz
USAAnother update....
#5Author of original report
Sat, November 13, 2010
Company still has not learned to stop screwing around and take things seriously. I filed a claim last week to get my Rear passenger axle replaced, and all was going well until this morning when the shop tried to collect payment. INDS was not satisfied with the estimate that the shop faxed, over and wants a final invoice. The invoice CANNOT be printed until the customer is cashed out (Monro Muffler). THIS IS THE 4TH TIME THEY PULLED THIS CRAP. Every time I have had a claim approved, they request this final estimate and give huge runarounds knowing that it cannot be printed until the job is paid for. Yesterday the shop faxed in the papers requested, and I got a call saying I owed a payment for the day before. The payment had to be processed and then we could proceed and the shop could get payment. Well after I paid, the shop waited 2 hrs like they are told to call back. The shop called back and what do ya know....4:50 pm and no one would pick up the phone. Sooo.....Well today is Saturday. When he tried to collect payment today they gave him this final invoice mumbo jumbo, forcing me to wait until Monday to talk to a different person. This means I missed an 8 hr lecture class and I miss my Monday classes, because I cannot drive my vehicle.
Spaz
USAUpdate 1
#5Author of original report
Fri, November 05, 2010
After Filing a claim with the BBB, I got a call from INDS, asking to fix the issue. So far I got the one side fixed, however I still got 6 hours of runarounds, and had to call back over 10 times.