Interval International Interval International charges re-trade fees to change resorts after hurrican Irma destroyed the one we had booked Miami Florida
Hurrican Irma destroyed the island of St. Maarten and significantly damaged the Oyster Bay Resort that we had booked for our daughters honeymoon. I emailed to ask what can be done and I was advised that I could do a retrade for another resort. But, the re-trade cost an additional $189 and an additional $59 guest certificate. Those fees were already paid when the original reservation was made. This amounts to theft if what you originally paid for is not available to recharge again to find something that is available is paying twice for the same thing. Shame on Interval International to take advantage of your customers in that way. Shame!
2 Updates & Rebuttals
Incorrect
#3Author of original report
Wed, September 13, 2017
You are incorrect. II is the agent and handles all arrangements up to and through the stay including accomodation survey. The point is that weather is nobodys fault, but the consumer is left to pay all costs while neither company bears any.
Pablo NLV
North Las Vegas,Nevada,
USA
Wrong Complaint Target
#3Consumer Comment
Wed, September 13, 2017
Interval International does not own Oyster Bay Beach Resort, and Oyster Bay Beach Resort does not own Interval International. You should have contacted Oyster Bay Beach Resort to seek remedial aid, after being informed the resort sustained damage from Hurricane Irma. Interval International completed their contractual agreement, when they facilitated a trade to Oyster Bay. Interval International is acting properly when they seek additional compensation to amend their completed contractual transaction. Oyster Bay is unable to deliver suitable accommodations, and they should fund alternative accommodations for all verifiable trades/owner-occupants.