Complaint Review: Intown Suites - Austin TX

This place is the worst hotel I have ever stayed in. Very dirty and the maids when they do come to clean your room just wipe everything down quickly, take the trash out, and that was it. The people who had stayed next door to me were kicked out a week prior to me because they complained about the bed bugs they found in their room after only being there one week.

This place has a policy of kicking people out, keeping their rent & deposit they paid when you complain about anything. Just the end of May 2011 a disabled man and his nurse repeatedly complained about their toilet overflowing and then they caught the maintenance man trying to break into their room when he thought they were away because the disabled man kept large jars of change and he had been missing some of the change prior. Jennifer, the manager, kicked the disabled man out and called the cops on him because the disabled man with no legs couldn't be out of his room within the hour.

The advertise high speed Internet access, but the connection was so slow I couldn't use my IP based work phone. When I called the management and asked they rudely told me that all they provided was a connection quick enough to browse the Internet. I sent an email to their corporate location and received a call back from an Intown Suites employee who told them that all they would provide was a connection quick enough to browse the Internet and that was it. I went a head and purchased my own Internet access with Clear Wireless which was great.

Then I began to notice two white males in room 331 with a lot of traffic coming and going all times of the night, and the maintenance man frequenting the room. I asked a couple of people who had been staying there for some time about it and they told me that these guy were selling whatever you wanted Crack, ICE, Heroin, weed, pills, etc.  I then sent another email to their corporate location to complain, but the next day an Intown Suites employee who was the manager's boss, who wouldn't give me his name, called me to the office and told me I had to leave. He wouldn't give me a reason, his name, or refund any of the money I had already paid for the next couple weeks. I believe that the manager, Jennifer, and the maintenance man are protecting the drug dealers in this room because they are Crack heads that get their drugs from them.

This place is shady at best and it is well worth pay a little extra to stay in a legitimate motel / hotel. I f you have already made the mistake that I did by staying there and have issues with these Intown Suites employees here is all the contact names and email addresses of their corporate employees:
    
Corporate Location:
2727 Paces Ferry Rd SE
Ste 2-1200
Atlanta, GA, 30339-6143
(770) 799-5000
    
Chief Executive Officer, Scott Griffith, scott.griffith@intownsuites.com
Douglas N Wells, President, DWells@intownsuites.com
Dennis Cassel, Chief Financial Officer, dennis.cassel@intownsuites.com
Roger LeVine, Controller, RLeVine@intownsuites.com
Steve Hampton, Controller, Steve.Hampton@intownsuites.com
Joy Miles, Human Resources Manager, joy.miles@intownsuites.com
Toni Jones, General Counsel and Director of Human Resources, Toni.Jones@intownsuites.com

Jennifer David, General Manager - Austin, TX, jennifer.david@intownsuites.com
Chris, Maintenance man

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