Complaint Review: Intoxalock ignition interlock

I went online to make a payment for my interlock device in my car. I authorized the past due balance payment. I checked the next day in my bank account was 'double’ charged. I called and was told the money could not be refunded. I was told the amount charged to my bank account was the total balance, and I was charged that balance because it was 'so close to it being past due that it took the whole balance.’ I called my bank and filed a dispute. The money was returned and the balance was added back on my account with Intoxalock. I then saw there was a $30 'charge back’ fee added to my balance as well. Every time I call them, you have to verify your entire life; last 4 or your SSN, zip code, name, phone number, and full address. The customer service representative you speak to is rude, talks over you, doesn’t listen to you, or puts you on hold to do god knows what to your account. None of them have the authority to refund or waive fees. If you need something waived or refunded, you must leave a message with the supervisor. The supervisor is never available to take active calls. I have called several times and left several messages and have not received a call back from anyone I will pay my balance, but refuse to pay the charge back fee for something they did without authorization. This is not the first time I have had to call them due to the defective nature of their device, customer service, and website. The entire company, all of their employees, are the worst kind of people. I have never encountered an employee with this company that will help you, wants to help you, or has compassion for their customers and the situation they are in.