Intrex Computers Charging for repairs without giving an estimate abused & mistreated ripoff Cary North Carolina
An Intrex computer, under warranty, was submitted twice for repair because of sound problems. The first time, no problem was found, although symptoms continued. Last week, the computer was exhibiting the problem more consistently, so we re-submitted it. The computer is still under warranty. Intrex asserts that the problem is in software, that the problem is fixed, and that the charge is $60. (!) We received no estimate, and were surprised by this. BTW, The Chapel Hill, NC Intrex says that they call their customers with estimates to avoid situations such as this.
Alan
Morrisville, North Carolina
U.S.A.