this company picked up a load on thursday that was supposed to deliver on saturday morning, on friday we had to call them due to no check in, after that we could not reach them again till later in the afternoon. when we did reach them the lady in their office had sent over a fax requesting a monday appt for the load. our goods are time sensitive. once we finally got her back on the phone she stated that their driver doesnt work on the weekends at all. and that on monday they were not going to deliver any part of the 2 stop load until they got full payment for the load even though they were already 2 days late. now today is monday and they are trying to deliver the load in reverse due to where their driver lives.
this company holds freight for ransom, does not deliver according to rate confirmations, and does not answer their phones. do not load them at risk that when this was created the load still has not been delivered, also they only have 5k cargo coverage well below the minimum requirements for most freight.
1 Updates & Rebuttals
Intrex Express
Elk Grove Village,Illinois,
United States of America
Misinformation on the situation that happened.
#2REBUTTAL Owner of company
Tue, November 30, 2010
As the owner of Intrex Express, Inc. I would like to state that I have been in the Transportation Business for 20 years. We booked a load with Jennings Transportation on WENDNESDAY LATE AFTERNOON. The Shipper was suppose to load the cargo on the truck the same day, no matter how late. The shipper was open and waited for the driver, but they did not have the paperwork, so the driver had to wait until THURSDAY MORNING. Once the driver got loaded, he left the shippers location at NOON on THURSDAY. We called Jennings at the same time, to inform them that they have to change the delievery appointment to MONDAY because of DOT regulations. Jennings had no problem with that, and they said they'll change it. Once the driver was on the road to Florida, we gave Jennings check in calls. All telephone calls from Jennings were answered.