Intuit Intuit PaymentsQuick books paymentsIntuit payment solutions Fraud Woodland hills Nationwide
6/30/15 at 1:59am I was notified via email that my bank account registered with quickbooks had been changed. When I woke at 6:00am i received the email and immediately logged in and changed my password. I tried to call quickbooks but they weren't open yet. I called in again when they were open and told them what had happened. The lady on the phone said the bank account was changed to a Wells Fargo account. I told her that I don't have a Wells Fargo account and that all my banking was done through Chase and that I thought my account was compromised and there was potential fraud..
As soon as I mentioned fraud the lady on the phone requested to put me on hold . When she returned she sheepishly agreed that fraud was a possibility but then blew it off as a mistake on there end, however they would investigate it. Also she mentioned that there had not been any activity on the account. Since the account was an old account from before my company incorporated we decided to close it and I received confirmation that it was closed that day.
The next day, 7/1/15 I received an email from intuit that they identified unexpected activity on my account for a transaction that occurred on 6/30/15 for $4950, weird since the account was closed and their wasn't any transactions prior to closing. I immediately called in to find out what was going on and to let them know that was a fraudulent transaction. They said that they caught it before it went through and that the account was closed. Today 7/21/15 I received collections email from intuit for $168 and I immediately called in to find out what it was for.
The guy on the phone said it was for a $4950 transaction that was processed. I explained to him that the account was closed and that was a fraudulent transaction that was caught. He put me on hold to review the account and when he returned he stated that the charge was for the transaction being processed and since the account was in my name that the transaction was legitimate. I told him I was not going to pay it because it was a fraudulent transaction and he said that they would then send it to collections.