Intuit merchant services risk department Falsified a completed payment of a large transaction and held the funds Woodland Hills Minnesota
Quickbooks has been great, but i have recently made an international transaction for $6700 regaurding some high dollar emc disk array drives 15 to be exact. I sent an invoice as usually and under the ussumption the buyer had made the payment because it clearly stated ivoice paid. This is the green light our company puts its trust into. So we shipped our international order. A few days later i was notified about the money being held and that i needed to provide documents. A few days after that i told i needed to create a return because they cannot verify a transaction from the buyers bank. Heres my problem, i understand holding money and i understand the reason to investigate, what i do not understand is if there was no verification from the buyers bank why did the invoice that we put all our trust into give us the green light stating it was paid. Its only honest business to product after payment. Im in a situation where creating a return would be very unlikely since its international and i may be down 6700 because of this situation. I am hoping the denmark comany i did business with will be honest and honor a repayment through a different merchant like paypal. But with stakes this high, feel i have a pretty good argument to know what is going on. Avoid high dollar invoices through quickbooks, if any lawyers see this a feel as aggrivated as i please contact me. (((REDACTED)))